Field Service Executive (225-904)

A Field Service Executive is a vital link between a company and its clientele, responsible for overseeing and maintaining the efficiency of operation services offered at client locations. This role demands a blend of technical expertise, problem-solving abilities, and excellent communication skills. Field Service Executives are tasked with ensuring that the services provided meet or exceed client expectations, are delivered in a timely manner, and comply with the company's standards of quality. Their work often involves traveling to different locations, understanding client needs, performing installations, repairs, or maintenance tasks, and monitoring service quality. An ideal candidate for this role should be adaptable, proactive, and capable of functioning independently while exemplifying team player qualities.

Responsibilities

• Conduct on-site installation of equipment and provide operator training.
• Perform repairs, maintenance, and trouble-shooting on equipment at client locations.
• Ensure compliance with safety protocols and company policies during visits.
• Regularly report and update service logs to maintain accurate records.
• Develop and maintain strong customer relationships through effective communication.
• Identify customer needs and provide consultation and technical support.
• Coordinate with technical teams to resolve complex service issues.
• Monitor service quality to ensure client satisfaction and consistent service improvements.
• Follow up on client inquiries and requests, ensuring timely resolutions.
• Keep abreast of advancements in products and industry trends to enhance service delivery.
• Prepare detailed service reports and suggested fair solutions when applicable.
• Collaborate with sales teams to drive after-sales service opportunities.

Requirements

• Bachelor's degree in Engineering, Information Technology, or related fields preferred.
• Proven experience as a Field Service Executive or similar technical role.
• Strong understanding of technical equipment and its maintenance requirements.
• Excellent communication and customer service skills to liaise with clients effectively.
• Ability to work independently while managing multiple service assignments.
• Willingness to travel frequently to different client locations as necessary.
• Proficiency in documenting service processes and preparing accurate reports.