F&B Attendant 26D25

As an essential member of the hospitality team, the F&B Attendant plays a crucial role in delivering exceptional dining experiences to guests. This position requires a dynamic individual who thrives in a fast-paced environment and possesses a proactive nature and a passion for service excellence. The F&B Attendant is responsible for upholding the highest standards of service, contributing to the seamless operation of the food and beverage section, and ensuring every guest leaves with a memorable experience. From greeting and seating guests to taking orders, the F&B Attendant must demonstrate outstanding customer service skills and a thorough knowledge of the menu offerings. A keen eye for detail, adaptability, and excellent communication skills are essential attributes for success in this role.

Responsibilities

• Welcome guests warmly and escort them to their tables promptly and courteously.
• Present menus and provide detailed information on food and beverages available.
• Suggest menu items and specials to guests, enhancing their dining experience.
• Take accurate food and beverage orders and relay them to the kitchen staff efficiently.
• Serve food and beverages promptly, ensuring they meet the establishment's quality standards.
• Check on guests regularly to ensure they are enjoying their meals and provide any additional assistance.
• Address any guest queries or concerns promptly and escalate issues when necessary.
• Maintain cleanliness and orderliness of dining areas, restocking supplies as needed.
• Process payments, handle cash and card transactions, and manage billing accurately.
• Work collaboratively with kitchen and bar staff to ensure seamless service deliveries.
• Adhere to health and safety regulations to promote a safe dining environment.
• Stay informed about menu changes, specials, and upcoming events at the establishment.

Requirements

• Proven experience in a customer service role, preferably within the hospitality industry.
• Strong communication skills with the ability to interact effectively with diverse guests.
• Ability to multitask and work efficiently under pressure in a dynamic setting.
• Basic math skills for handling cash and processing transactions accurately.
• Knowledge of food and beverage service standards and practices.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• A high school diploma or equivalent qualification is typically required.