Customer Resolution Representative 09D25

The Customer Resolution Representative is an integral part of our customer service team tasked with providing outstanding support and assistance to our clients. Your primary role will be to handle and resolve customer issues and inquiries promptly, ensuring customer satisfaction and loyalty. You will be responsible for maintaining a high level of professionalism and empathy to build strong relationships with our customers. By utilizing your communication skills and problem-solving abilities, you will contribute to enhancing the customer experience, ensuring they receive solutions to their concerns efficiently. If you are a proactive individual who thrives in a dynamic environment and is passionate about delivering exceptional service, we encourage you to join our team.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and courteously.
• Resolve customer complaints and issues by identifying the root cause and offering solutions.
• Document all customer interactions accurately in the company's CRM system.
• Escalate complex customer issues to appropriate departments for further resolution.
• Provide product and service information to customers when needed.
• Follow up with customers to ensure their issues have been resolved effectively.
• Adhere to company policies and procedures when handling customer complaints.
• Identify trends in customer feedback and report them to the management team.
• Participate in team meetings and training sessions to enhance service delivery.
• Assist with developing strategies to improve customer satisfaction rates.
• Maintain confidentiality of customer information according to company guidelines.
• Support the customer service team with various administrative tasks when required.

Requirements

• High school diploma or equivalent, a bachelor's degree is desirable.
• Minimum of two years' experience in customer service or a similar role.
• Excellent verbal and written communication skills are essential for this role.
• Strong problem-solving skills with the ability to think on your feet.
• Proficiency in using CRM software and Microsoft Office Suite.
• A patient and empathetic attitude when dealing with challenging customers.
• Ability to work under pressure and handle multiple tasks simultaneously.