Counter Sales Executive 18F26

A Counter Sales Executive plays a crucial role in the retail and sales sectors by directly interacting with customers, understanding their needs, and providing them with product solutions. This dynamic position involves maintaining product knowledge to offer accurate information and overcome objections to close sales successfully. These professionals are the face of the company, as they directly influence customer satisfaction and brand loyalty. Working at the sales counter, they must exhibit exceptional communication skills and a strong aptitude for handling customer queries and transactions efficiently. Their goal is to meet or exceed sales targets while ensuring a memorable customer service experience that encourages repeat visits.

Responsibilities

• Greet customers warmly and offer assistance with finding desired products.
• Maintain comprehensive knowledge of all products to assist customers effectively.
• Engage with customers to understand their needs and suggest suitable solutions.
• Handle customer inquiries and provide detailed information about product features.
• Stay updated on promotional offers to effectively communicate them to customers.
• Accurately process sales transactions, including cash, card, and contactless payments.
• Maintain cleanliness and orderliness of the sales counter and surrounding areas.
• Monitor inventory levels and coordinate with the supply team for stock replenishment.
• Collect and manage customer feedback to improve service and product offerings.
• Collaborate with team members to achieve and surpass sales targets consistently.
• Coordinate with the management to resolve any customer complaints efficiently.
• Foster positive relationships with customers, encouraging loyalty and repeat business.

Requirements

• High school diploma or equivalent required; further education is a plus.
• Proven experience as a sales representative or similar customer service role.
• Strong communication skills, both verbal and written, to interact with clients.
• Proficiency in point-of-sale systems and handling cash and card payments.
• Ability to work in flexible shifts including weekends and holidays as needed.
• Strong problem-solving skills to address customer inquiries and objections.
• Ability to work collaboratively as part of a team or independently as required.