Client Service Associate (225-1013)

As a Client Service Associate, you will play a pivotal role in ensuring that our clients receive the highest standard of service and support. This position requires a proactive and client-focused approach, where the primary objective is to understand each client's individual requirements and ensure that services are tailored to meet these demands. You will be the point of contact for clients, assisting them in resolving any issues, and providing guidance on our products and services. This role demands excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. By leveraging your customer service expertise, you will help foster strong, enduring relationships with our clients while working cohesively within a team-oriented environment.

Responsibilities

• Provide exceptional service and support to a diverse range of clients.
• Act as the primary point of contact for resolving client issues promptly.
• Collaborate with internal teams to ensure client satisfaction and service delivery.
• Manage client accounts and consistently follow up on service performance.
• Offer professional advice on products and services tailored to client needs.
• Coordinate with sales and technical teams to ensure client expectations are met.
• Develop and maintain strong client relationships to enhance service loyalty.
• Update client information and service requests in the customer relationship management system.
• Analyze client feedback and propose improvements to service delivery processes.
• Conduct regular checks on customer satisfaction and document the results.
• Ensure compliance with company policies and industry regulations at all times.
• Attend training sessions to stay current with product and service updates.

Requirements

• Bachelor's degree in Business Administration, or a related field is preferred.
• Previous experience in customer service or client relations is highly required.
• Excellent communication skills, both verbal and written in English.
• Strong problem-solving abilities with a client-first mindset.
• Ability to handle a fast-paced environment and manage multiple tasks.
• Proficient in using Microsoft Office suite and customer management systems.
• Demonstrated ability to build and maintain strong client relationships.
• Attention to detail and high level of organizational skills are required.