Call Centre Executive 06N25

We are seeking a dynamic and customer-centric Call Centre Executive to join our growing team. The successful candidate will be a primary point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction and loyalty. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-pressure situations effectively. In this role, you will be responsible for maintaining a positive and professional demeanor while adhering to company protocols and procedures. Join us in delivering unparalleled customer support and play a critical role in the continuous improvement of our service offerings.

Responsibilities

• Answer incoming calls from customers to address inquiries and resolve issues.
• Collaborate with team members to provide exceptional customer service and support.
• Maintain accurate records of customer interactions for future reference.
• Identify and escalate complex issues to appropriate departments or supervisors.
• Provide product and service information to assist customers with their needs.
• Handle customer complaints effectively, ensuring timely resolutions and satisfaction.
• Follow up with customers to ensure their needs have been satisfactorily met.
• Participate in training sessions to stay updated on new products and services.
• Use CRM systems to manage call logs and update customer information.
• Meet performance targets and KPIs set by the company for call handling.
• Assist in other administrative tasks to support the call centre operations.
• Contribute to a positive team environment with open communication and feedback.

Requirements

• High school diploma or equivalent qualification is required.
• Previous experience in a call center or customer service role is an advantage.
• Excellent verbal communication skills with a strong command of the English language.
• Proficient in using computers and familiar with CRM software applications.
• Strong problem-solving skills and the ability to work under pressure.
• Must be able to work in shifts, including evenings and weekends.
• Customer-focused mentality with a genuine desire to assist and please people.