Branch In‑charge (food outlet) 24O25

As a Branch In-charge at our food outlet, you will play a pivotal role in leading and managing all aspects of the branch's operations. Your dynamic leadership and organizational skills will ensure the delivery of exceptional service and delicious culinary experiences to our customers. You will oversee staff management, customer satisfaction, inventory control, compliance with health and safety regulations, and the achievement of sales goals. In this role, your focus on maintaining high food quality standards and creating a welcoming environment will be crucial. If you thrive in a fast-paced environment and have a passion for excellence in food service, we invite you to bring your skills and experience to our team.

Responsibilities

• Oversee daily operations to ensure smooth functioning of the food outlet.
• Develop and implement strategies to increase sales and achieve targets.
• Ensure customer satisfaction by maintaining high service and food quality standards.
• Coordinate staff schedules and manage workforce effectively to balance costs.
• Train, mentor, and supervise staff to maintain a productive work environment.
• Conduct regular checks to ensure compliance with health and safety regulations.
• Manage inventory efficiently to minimize waste and control costs.
• Handle customer inquiries, complaints, and feedback with professionalism and care.
• Monitor financial performance including expenses and revenue for profitability.
• Ensure adherence to company policies, standards, and operational procedures.
• Organize and oversee special events or promotions to enhance customer engagement.
• Prepare and submit regular reports on branch operations and performance metrics.

Requirements

• Proven experience in a managerial role within the food service industry.
• Strong leadership skills with the ability to motivate and develop staff.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Deep understanding of food safety and hygiene practices and regulations.
• Exceptional customer service skills with a focus on delivering excellent experiences.
• Strong financial acumen for budgeting, forecasting, and cost management.
• Excellent communication skills across all levels, both written and verbal.
• Ability to work flexible hours including weekends, holidays, and evenings.