Branch In‑charge (food outlet) 18D25

The position of Branch In-charge at a food outlet is a dynamic and highly responsible role designed to drive the overall success and profitability of the designated location. This role demands effective leadership skills, strategic planning, and excellent customer service prowess to ensure the smooth operation of the branch. The Branch In-charge is responsible for overseeing the daily operations, managing staff performance, ensuring customer satisfaction, maintaining inventory, and achieving financial targets. This role requires strong organizational skills and the ability to multitask in a fast-paced environment. A successful Branch In-charge will be proactive in implementing sales strategies, maintaining high standards of food quality and safety, and fostering a positive work environment for the staff.

Responsibilities

• Oversee the daily operations and ensure the branch runs smoothly and efficiently.
• Manage and train staff to maintain a high level of productivity and service.
• Develop and implement effective sales and marketing strategies to increase revenue.
• Ensure the highest quality of food preparation and presentation according to company standards.
• Maintain proper inventory levels and manage orders and deliveries within budget constraints.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Prepare and manage the branch’s budget, including controlling costs and boosting profitability.
• Conduct regular meetings with team members to discuss performance and operational improvements.
• Ensure compliance with health and safety regulations and food safety standards.
• Analyze branch performance data to identify areas for improvement and implement necessary changes.
• Oversee the scheduling and workload of staff members to ensure optimal coverage.
• Collaborate with upper management to align branch goals with overall company objectives.

Requirements

• Bachelor’s degree in Business Management, Hospitality, or a related field preferred.
• Proven experience in a management role within the food service industry.
• Excellent leadership and people management skills to lead a diverse team.
• Strong customer service skills with the ability to handle complex customer queries.
• Ability to manage budgets, financial reports, and operational costs effectively.
• Solid understanding of health and safety regulations and food industry standards.
• Strong organizational skills with the ability to multitask and prioritize effectively.