Branch In‑charge (food outlet) 03M26

The Branch In-charge at our bustling food outlet plays a pivotal role in ensuring smooth operations, exceptional customer service, and effective team management. The ideal candidate will possess strong leadership skills, an eye for detail, and a passion for the food industry. This role requires overseeing the day-to-day running of the branch, including staff management, inventory control, and exceptional customer interaction. Our Branch In-charge is the face of our establishment, embodying our brand values, and ensuring that customers always leave with happy memories and a desire to return. If you are a dynamic individual with a passion for leadership and hospitality, we welcome you to apply and join our team for a rewarding experience.

Responsibilities

• Oversee the daily operations of the food outlet to ensure efficiency.
• Manage and lead the outlet team to achieve branch goals effectively.
• Ensure compliance with food safety and sanitation regulations consistently.
• Maintain high standards of customer service to enhance customer satisfaction.
• Develop strategies for business growth and financial performance improvement.
• Monitor inventory levels and reorder supplies as necessary to meet demand.
• Train, motivate, and develop staff to enhance team performance and engagement.
• Coordinate with vendors and suppliers to ensure timely delivery of goods.
• Create and manage staff schedules to ensure proper coverage during shifts.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Report on financial performance and operational issues to higher management.
• Implement marketing and promotional efforts to increase branch visibility.

Requirements

• Previous experience in a managerial role within the food service industry.
• Strong leadership and organizational skills to manage branch operations.
• Excellent communication skills for effective interaction with staff and customers.
• Proven ability to handle stressful situations in a fast-paced environment.
• Knowledge of food safety regulations and compliance standards is essential.
• Ability to work flexible hours, including evenings and weekends as needed.
• High school diploma or equivalent; additional qualifications are a plus.