Desktop Support Technician 16N25

A Desktop Support Technician 16N25 plays a crucial role in maintaining and troubleshooting hardware and software systems used by an organization. This position requires a diligent and knowledgeable individual who can provide both remote and on-site support to ensure that all operational activities run smoothly. The technician is responsible for addressing user inquiries, diagnosing technical issues, and implementing efficient solutions to any IT-related problems. This role is vital in upholding the company’s IT infrastructure, guaranteeing all end-users experience minimal downtime and maximum productivity. Moreover, staying current with technological advancements and developing strategies to mitigate potential disruptions are also essential duties. Candidates should have excellent problem-solving skills, strong communication abilities, and a solid technical foundation. A passion for technology and a commitment to delivering top-notch support services will enable the selected candidate to thrive in this role.

Responsibilities

• Provide technical support and assistance to computer users experiencing hardware or software issues.
• Diagnose and resolve hardware, software, and network issues through phone, email, or in-person support.
• Install, configure, and update desktop operating systems and software applications as required.
• Maintain accurate records of support requests and resolutions in a ticketing system.
• Collaborate with IT teams to implement and maintain cybersecurity measures and protocols.
• Perform regular system maintenance to prevent hardware and software malfunctions.
• Assist in setting up and conducting video conferencing sessions and other remote communication tools.
• Educate users on best practices for efficient and secure computing environments.
• Coordinate with vendors for the repair or replacement of defective hardware components.
• Participate in the development and testing of new IT solutions before full-scale deployment.
• Support disaster recovery plans including data backups and restoration procedures.
• Stay updated with emerging technologies that may enhance desktop support services.

Requirements

• Proven experience as a Desktop Support Technician or in a similar role.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Excellent problem-solving abilities and a patient approach to troubleshooting tasks.
• Exceptional communication skills to effectively interact with colleagues and clients.
• Ability to manage multiple tasks and prioritize responsibilities effectively.
• Familiarity with data recovery programs and basic cybersecurity protocols and tools.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional preferred.