Account Manager 29O25

An Account Manager is responsible for maintaining and growing relationships with a company's clients while ensuring their satisfaction and aligning with the company’s business objectives. In this dynamic and engaging role, the Account Manager acts as a communication bridge between the client and the company's internal teams. They are adept at managing client expectations, identifying client needs, and developing strategic plans to address them. Account Managers are highly organized, possess excellent problem-solving skills, and are dedicated to cultivating a deep understanding of their clients’ business environments and goals. Their ultimate objective is to build long-term relationships that are profitable for both the client and the company, fostering trust, commitment, and mutual growth.

Responsibilities

• Develop and maintain a deep understanding of client business needs and objectives.
• Act as the primary point of contact for key accounts, ensuring timely responses.
• Build and nurture strong, long-lasting client relationships for client retention.
• Identify new opportunities for client growth and provide strategic recommendations.
• Coordinate with internal teams to deliver projects that meet client expectations.
• Prepare regular reports on account status and communicate progress to stakeholders.
• Monitor client account activity to identify areas for process improvements.
• Manage contract negotiations and agreement renewals to benefit the client and company.
• Stay updated on industry trends to provide clients with effective solutions.
• Resolve client issues and complaints promptly and effectively to maintain satisfaction.
• Collaborate with the sales team to identify and grow opportunities within the account.
• Ensure clients understand and utilize new product offerings and services effectively.

Requirements

• Bachelor's degree in Business, Marketing, or related field preferred.
• Proven account management or sales experience within the industry.
• Exceptional communication and interpersonal skills for effective client interactions.
• Strong problem-solving ability and attention to detail in high-pressure situations.
• Capable of managing multiple projects and accounts simultaneously with expertise.
• Proficient in Microsoft Office and CRM software to manage client data efficiently.
• Demonstrated ability to work both independently and collaboratively in teams.