Technology Support Engineer

Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Azure IaaS

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery.

Roles & Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate training sessions for junior team members to enhance their skills and knowledge.
• Monitor and report on team performance metrics to ensure continuous improvement.
  
  

• Must To Have Skills: Proficiency in Microsoft Azure IaaS.
• Good To Have Skills: Experience with cloud service management tools.
• Strong understanding of incident management processes and best practices.
• Familiarity with service level agreements and operational metrics.
• Experience in troubleshooting and resolving technical issues in a timely manner.
  
  

• The candidate should have minimum 5 years of experience in Microsoft Azure IaaS.
• This position is based at our Gurugram office.
• A 15 years full time education is required.
• Resource needs to be AI Ready.
• AI Powered Tech Talent