Technical Support Executive – Voice

Summary

Responsibilities

• Deliver professional international voice and chat support while actively listening to customer concerns to identify root causes.
  
• Execute semi-technical troubleshooting procedures to resolve hardware, software, or connectivity issues effectively.
  
• Manage and document customer interactions with precision, ensuring all case details are accurately recorded in the system.
  
• Communicate complex technical solutions clearly and concisely to non-technical users through strong verbal skills.
  
• Handle a high volume of customer inquiries with patience, focusing on swift issue resolution and maintaining service quality standards.
  
• Utilize typing and documentation tools to create comprehensive records of support sessions and follow-up actions.
  

• Possess a minimum of one year of relevant work experience in a customer-facing or technical support environment.
  
• Demonstrate strong active listening capabilities and a proven aptitude for logical problem-solving.
  
• Exhibit excellent verbal communication skills suitable for international voice and chat interactions.
  
• Maintain foundational technical knowledge to perform basic troubleshooting and guide users through solutions.
  
• Display proficiency in typing and maintaining accurate documentation of support activities.
  
• Show a dedicated focus on customer service excellence and the ability to de-escalate challenging situations.