Soft Service Executive

About The Job

JLL is looking for a Soft Service Executive to oversee and coordinate soft services including cleaning, housekeeping, and waste management. You will ensure service delivery meets agreed standards and contract specifications across Gurugram.

Key Responsibilities

• Oversees and coordinates soft services including cleaning, housekeeping, waste management, landscaping, pest control, catering, reception services, and mailroom operations.
• Manage relationships with soft service contractors and vendors, monitor contract performance against KPIs, and conduct regular vendor assessments.
• Perform regular inspections and audits to verify service quality standards and implement quality control processes.
• Prepare and manage budgets for soft services, track expenditures, and identify cost-saving opportunities.
• Ensure all soft services comply with health and safety regulations and environmental standards.
• Serve as the primary point of contact for soft service matters, communicating with building occupants and senior management.
• Supervise in-house soft service staff or coordinate contracted teams, conduct performance reviews, and ensure adequate staffing levels.
  
  

• Graduation Mandatory
• Minimum 2 years of experience
• Soft services specialist with excellent communication abilities and knowledge of chemical applications and safety protocols
  
  

• Total Rewards Program