Senior Support Engineer

Senior Support Engineer - Duck Creek

Experience : 6+ Years

Location : Gurgaon, sector 30 (Hybrid)

Skills:

• Duckcreek is Mandate
• Debugging
• Code review/peer review
• Advanced SQL
• Cloud experience good to have

Role Overview:

• Resolving incidents that have been escalated up from L2 or through monitoring
• Identify the root cause of recurring issues and implement permanent fixes
• Advanced trouble shooting using advanced diagnostic tools and application logs
• Support users through more in-depth application knowledge
• Release deployment for technically complex releases
• Make recommendations for adding to SOPs
• Find and implement opportunities for automating, Producing reliable and clear SOP documents, Supporting audit and regulatory investigations,
• Testing support for key client activities e.g. patching and DR testing,
• Remediation of Security alongside L3 support and the application development team
• Identify opportunities for service improvement
• Defect fixing in PROD-1 and PROD by following the complete SDLC (coding, peer review, testing, UAT , discussions with business, deployments to prod -1 and prod)