Senior Implementation Analyst

About Cvent

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Role Overview

Implementation team is responsible for onboarding customers and ensuring the successful deployment and adoption of the platform. The team works closely with customers to understand their digital engagement and webinar program goals and translate them into scalable solutions.

As an Implementation Manager, you will lead end-to-end implementation projects for new and existing customers. This role combines project management, platform configuration, and consultative guidance to ensure customers successfully deploy and derive value from the platform.

This is a client-facing role that requires strong communication skills, technical aptitude, and the ability to manage multiple concurrent projects while delivering high-quality customer experiences.

Core Responsibilities

• Lead end-to-end implementation projects from kick-off through successful platform deployment.
• Serve as the primary implementation contact for customers and manage multiple concurrent client engagements.
• Conduct discovery sessions to gather requirements and translate customer goals into platform solutions.
• Configure and deploy solutions including webinar setup, branding, engagement features, and reporting.
• Provide consultative guidance and best practices to help customers optimize their webinar and digital engagement programs.
• Deliver onboarding sessions, product training, and demonstrations to enable customer adoption.
• Maintain project timelines, track risks and dependencies, and provide regular status updates to stakeholders.
• Collaborate with Sales, Customer Success, Product, and Support teams to ensure seamless onboarding and customer success.
• Document project details, customer communications, and implementation progress in internal systems.
• Identify opportunities to improve implementation processes, documentation, and best practices.
  
  

• Bachelor’s degree in business, marketing, technology, or related field (or equivalent experience).
• 3-7 years of experience in implementation, professional services, customer onboarding, or project management roles within a SaaS environment.
• Experience working with webinar platforms, marketing technology, or event technology solutions preferred.
• Strong project management skills with the ability to manage multiple projects in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
• Experience working with CRM or marketing automation platforms such as Salesforce, Marketo, HubSpot, or similar tools is a plus.
• Demonstrated ability to quickly learn and apply new technologies.
  
  

• Customer-focused mindset and strong relationship management skills
• Excellent organization and time management abilities
• Strong analytical and problem-solving skills
• Ability to translate business requirements into technical solutions
• Strong presentation and training capabilities
• Ability to work cross-functionally in a collaborative environment