Senior Engineer Tech Solutions - Global Techops Infrastructure

COMPANY PROFILE

Bain & Company is the management consulting firm that the world’s business leaders come to when they want results. Bain advises clients on strategy, operations, information technology, organization, private equity, digital transformation and strategy, and mergers and acquisition, developing practical insights that clients act on and transferring skills that make change stick. The firm aligns its incentives with clients by linking its fees to their results. Bain clients have outperformed the stock market 4 to 1. Founded in 1973, Bain has offices in various countries, and its deep expertise and client roster cross every industry and economic sector.

The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business-function hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally.  Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

POSITION SUMMARY 

We are seeking a Senior Cloud / DevOps Engineer to join our Infrastructure Operations team. In this role, you will be responsible for designing, implementing, and maintaining secure, scalable, and reliable infrastructure and cloud platforms. You will work across public cloud environments (Azure, AWS, or GCP), private data centers, and modern automation ecosystems to support both operational and project-based initiatives.

This individual will lead infrastructure automation efforts, support internal service requests through ServiceNow, drive cloud modernization projects via Jira, and ensure systems are performant, secure, and aligned with industry best practices. The ideal candidate is proactive, collaborative, and passionate about operational excellence and infrastructure innovation.

RESPONSIBILITIES AND DUTIES

• Serve as a technical escalation point for complex infrastructure and cloud-related issues, handling advanced troubleshooting and resolution.
• Design and deploy scalable cloud infrastructure (AWS, Azure, GCP) using Infrastructure as Code (IaC) tools such as Terraform and Ansible.
• Develop reusable modules, templates, and scripts to automate the provisioning and maintenance of infrastructure and services.
• Support and maintain cloud and on-prem environments, ensuring uptime, availability, and security.
• Lead and contribute to the development and implementation of cloud strategy, operating models, and capability reviews.
• Respond to and resolve ServiceNow tickets related to infrastructure operations.
• Execute infrastructure projects and initiatives tracked via Jira.
• Implement enterprise-grade cloud environments aligned with adoption frameworks and security guidelines.
• Build and maintain tools for monitoring, alerting, and observability (e.g., Datadog, Prometheus, Grafana).
• Collaborate with cross-functional teams including architects, developers, and security teams to gather requirements and deliver effective solutions.
• Create and maintain Standard Operating Procedures (SOPs), technical documentation, and runbooks.
• Mentor junior engineers and contribute to team knowledge-sharing and process improvement initiatives.
• Participate in a rotating on-call schedule, performing after-hours implementations or incident response as needed.
• Ensure adherence to cloud security best practices, identity and access management, and compliance standards.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree with a demonstrated interest in technology, technology issues, and analytical analysis.
• Vendor Certifications a plus: Azure, AWS, Terraform, GCP, Python

EXPERIENCE & TECHNICAL SKILLS:

• 6–8 years of relevant experience in Cloud Engineering, DevOps, or related roles.
• Strong expertise in at least one public cloud platform (Azure, AWS, or GCP); experience with hybrid or private data centers is a plus.
• Proficiency with Infrastructure as Code and automation tools: Terraform, Ansible, GitHub Actions, PowerShell, and Python.
• Hands-on experience with Docker and Kubernetes for containerization and orchestration.
• Experience with CI/CD pipelines, deployment automation, and version control practices.
• Familiarity with monitoring and logging stacks such as Datadog, Prometheus, Grafana, etc.
• Practical knowledge of Go or Python for platform automation and API integration.
• Understanding of cloud landing zones and environment provisioning best practices.
• Experience with HashiCorp tools including Vault and Terraform Enterprise.
• Knowledge of identity and access management systems such as Active Directory, Azure AD, Okta, or LDAP.
• Strong grasp of cloud security principles, network security, and compliance frameworks

PREFERRED CHARACTERISTICS:

• Excellent communication and interpersonal skills; able to effectively collaborate across teams and levels of the organization.
• Strong analytical mindset with the ability to identify and resolve infrastructure and performance bottlenecks.
• Passion for continuous learning, innovation, and driving operational excellence.
• Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment.

ADDITIONAL INFORMATION: 

• This role may require occasional work outside of standard business hours for system maintenance or incident response.
• This is a hybrid position with flexibility depending on organizational needs.

WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the worlds best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoors list for the last 15 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.