Senior Associate Incident Response

Role and Responsibilities

• Proactively communicate with clients to ensure all requirements are met and reports are delivered within agreed timelines
• Ensure achievement of key performance metrics including productivity, utilization, quality scores, attendance, and timeline adherence
• Prepare and share management reports related to performance, cost, efficiency, and utilization with stakeholders on time
• Coordinate and liaise with cross‑functional teams and departments to support smooth project execution

Desired Candidate Profile

• Any Graduate / Postgraduate with 2+ years of experience in LPO or Legal Services
• Hands‑on experience in Document Review, e‑Discovery, Contracts, Data Breach, or Compliance
• Demonstrated experience in Data Breach Response or Incident Response (preferred)
• Strong passion for driving business metrics such as productivity, quality, and key deliverables
• Ability to prioritize and manage multiple complex projects and tight timelines
• Excellent written and verbal communication skills
• Positive attitude with strong listening and collaboration skills
• Sound decision‑making ability and problem‑solving mindset
• Adaptability to process changes and exposure to diverse types of projects
• Good working knowledge of MS Excel
• Strong attention to detail with the ability to perform root cause analysis

Knowledge & Skills

• Strong written and verbal communication skills
• Ability to manage multiple complex projects under tight deadlines
• High attention to detail with strong analytical and decision‑making abilities
• Ability to adapt quickly to process and regulatory changes
• Proficiency in MS Office tools (Outlook, Excel, Word, PowerPoint)
• Collaborative mindset with a high level of accountability and professionalism

Working Conditions

• Flexibility to work from office
• Flexible with shifts

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