Sales Officer - Customer Operations

Designation: Key Accounts Officer / Executive

Reporting to: Area Sales Manager

Location: Lucknow

Role:

To manage the modern trade outlets like Big Bazaar, Dmart etc. and achieve the required sales

target for the respective territory along with ensuring availability and visibility of Nestlé products in the

outlets.

Job Description:

• Planning Customer Plan
  
  

Planning an Integrated Commercial Plan for assigned customer

Develop rolling monthly sales plan at Customer/Account level for the following 3 months

Assortment Planning at Customer/Account level

Develop Account specific Activation Calendar on a Quarterly Basis

• Customer Management
  
  

Achieving Volume Planned during OPL

Planning & Execution of Account Specific Activation Programs

Account Specific Customer Service

Price Control & Stability, Act as a single window

Terms of Trade Agreement & Implementation

• Progress Review & Suggest Inputs to Generate Demand
  
  

Achievement & monitor progress of Redistribution value and volume targets

Present Account wise review on a Quarterly basis

Identify Gaps at customer level vis-à-vis Business Plans & suggest inputs

Ensure Nestle contribution to Account perpetually increases over time. Monitor, evaluate & Control CCS

Key Skills:

• Communication Skills
• Analytical Approach
• Networking Skills
• Flexible and Resourceful
• Innovativeness
• Poise & Confidence
• Understanding of sales systems and processes.
  
  

About Us

At Nestlé, our purpose is to shape a better and healthier world, inspire people to live healthier lives, and deliver impact at a scale that truly makes a difference. We believe in a diverse, supportive and collaborative culture one that encourages innovation, embraces new ideas, and empowers individuals and teams to win. We’re driven by people who are friendly, respectful and inspiring people who genuinely care about the lives we touch every single day.

Diversity & Inclusion

At Nestlé, we are committed to building an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms gender, culture, abilities, backgrounds and perspectives because we believe it makes us stronger. We are dedicated to providing equal opportunities and creating an environment where people can bring their authentic selves to work and thrive.

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