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Quality Analyst - Senior Executive

Talentmate

India

30th July 2026

2607-6121-1345

Job Description

Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
Ensure compliance with airline policies, visa requirements, and company SOPs
Identify service gaps and recommend corrective and preventive actions
Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
Graduate in any stream
Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
Hands-on experience to manage Travel Products

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Gurugram ,Haryana
Company Website:	http://www.exlservice.com	Job Function:	Quality Assurance & Control
Company Industry/ Sector:	Banking and Financial Services

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About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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