Professional Services- Associate

About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment, and a true strategic advantage to run faster, more confident diligence on the world’s leading software assets.

Since 2018, we’ve redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service, because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with 170+ employees across four global hubs, including Barcelona, New York, and Gurgaon. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About The Role

The Professional Services team is right at the core of Arbolus, and is responsible for providing best-in-class service to our clients around the world.

As an Associate in the Professional Services team, you will research a wide variety of topics and sectors and you will recruit and establish connections with thought leaders around the world.

In this role, you will start gaining exposure and establishing relationships with Arbolus clients, helping them make well-informed business decisions by connecting with Arbolus experts.

Key Responsibilities You Will Be In Charge Of

• Build and develop relationships with Arbolus clients through project execution, phone/in-person client meetings, and overall account management.
• Provide day-to-day support on client projects.
• Balance multiple, concurrent, time-sensitive research requests.
• Responsible for sourcing and recruiting leading experts based on client needs, utilizing online research and networking.
• Screening new and existing experts via phone and email to ensure project relevance.
• Onboarding new experts to the Arbolus platform.
• Develop relationships with thought leaders and experts across a variety of industries.
• Close collaboration with Senior Associates, Project Leads, and Account Managers across international teams.
  
  

• Strong academic background: Finance, Business, HR, Research, Economics
• Min. of 1-2 years of experience
• A proven entrepreneurial/commercial drive
• Experience/Confidence in cold outreach and outbound calls
• Excellent written and verbal communication skills
• Excellent time management and organizational skills
• Desire to work in a sourcing/lead generation type of role and ability to work in a fast-paced, results-oriented environment
  
  

• Previous experience in a start-up or fast-paced environment
• Familiar with the expert-networking industry
• Intellectual curiosity and desire to learn
  
  

• Uncapped bonus on top of your base salary
• Comprehensive health insurance + Gym membership
• Top-notch equipment to make our work efficient and smooth
• 25 days of paid time off + bank holidays. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to recharge and relax
• Free breakfast and lunch every day
• Snacks and refreshments during the day
• Regular social activities and events