Order To Cash Senior Operations Manager

About The Role

The OTC Senior Manager will lead end-to-end Order-to-Cash (OTC) operations within Dyson Business Services (DBS), overseeing key areas including Cash Applications, Credit Risk & Assessment, Collections, Disputes, and Deductions.

This role is responsible for driving operational excellence, governance, process transformation, and stakeholder collaboration while supporting DBS’ vision of building a Centre of Excellence (CoE).

Key Responsibilities

Operational Leadership

• Lead and manage end-to-end OTC operations including:
• Cash Applications
• Credit Management & Assessment
• Collections & Disputes
• Deductions & Bad Debt Provisioning
• Cash Flow Forecasting, Analysis and driving better cash flow results
• Ensure delivery of KPIs such as DSO, cash flow forecasting, and service levels
• Drive effective resolution of escalations and operational challenges
  
  

Stakeholder Management & Business Partnering

• Effective stakeholder management including Finance Directors, Controllers and Market
• Collaborate across regions to improve market practices
• Act as a trusted advisor to business stakeholders and leadership
  
  
  

Strategy, Governance & Process Excellence

• Establish strong governance frameworks across OTC processes to ensure control, compliance, and audit readiness
• Drive automation, transformation, and continuous improvement initiatives
• Develop strategies to address complex business challenges and improve performance
• Lead transitions, including documentation (SOPs, process maps) and stabilization
  
  
  

People Leadership & Team Development

• Lead, inspire, and develop a team of 80+ members across multiple locations
• Create a high-performance culture focused on accountability, collaboration, and innovation
• Provide coaching, regular feedback, and career development opportunities
• Drive performance management including goal setting, mid-year and annual reviews
  
  
  

Service Delivery & Reporting

• Ensure consistent and high-quality service delivery across OTC functions
• Track and report performance metrics, insights, and improvement actions
• Utilize data and analytics to provide actionable insights to stakeholders
  
  
  

Culture & Engagement

• Foster Dyson values of being Different, Authentic, and Pioneering
• Promote a positive, inclusive, and sustainable work environment
• Encourage a culture of recognition, ownership, and continuous improvement
  
  
  

About You

Skills & Experience Required

• Education: B.Com / MBA (Finance/Accounting preferred)
• Experience:
• 15+ years in OTC / Accounts Receivable operations
• Strong experience across Collections, Disputes, Credit Management, and Cash Applications
• Proven experience managing teams of 60+ members, preferably across multiple locations
  

Core Competencies

• Strong understanding of OTC processes, financial controls, and compliance requirements
• Excellent stakeholder management and communication skills (comfortable with senior leadership)
• Strong analytical abilities with the capability to derive insights from financial data
• Experience in process improvement, automation, and transformation initiatives
• Ability to operate effectively in a fast-paced, multicultural environment
• High ownership mindset with a “can-do” attitude
  
  
  

Preferred Experience

• Expertise with SAP S/4HANA, BlackLine, or similar financial systems
• Lean / Six Sigma certification
• Prior exposure to shared services or COE environments
  
  
  

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

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