Oracle Financial Consultant

Experience Required: 6+ Years

(Relevant experience in Oracle Fusion Financials Cloud: Minimum 4+ years of hands-on production support experience)

Job Location: Bangalore / Chennai / Gurgaon / Noida / Mumbai / Pune / Ahmedabad (Hybrid)

Work Shift: US Region Shift (5:30 PM to 2:30 AM IST)

Job Summary

As an Oracle Fusion Finance Support Consultant, you will be a critical part of our application management services (AMS) delivery team, ensuring continuous, high-performance daily operations for our live US/North American clients. Your primary focus will be analyzing, troubleshooting, and resolving complex functional incidents and user issues across live production environments. You will specialize in day-to-day transaction processing across Accounts Payable (AP) and Accounts Receivable (AR), while providing reliable secondary operational support for General Ledger (GL), Fixed Assets (FA), Cash Management (CM), Expense Management, Advanced Collections (AC), and Risk Management.

Key Responsibilities

• Incident & Ticket Management: Own, track, and resolve Level 2 (L2) and Level 3 (L3) functional tickets in compliance with strict Service Level Agreements (SLAs) regarding response and resolution times.
• Production Firefighting & RCA: Troubleshoot complex system anomalies—such as stuck invoice approval workflows, unposted transaction events, interface data mismatches, and reporting errors—and perform Root Cause Analysis (RCA) to deliver permanent fixes.
• Month-End Close Support: Provide high-touch, dedicated support to client finance teams during high-pressure monthly, quarterly, and annual closing cycles, diagnosing and resolving closing exceptions swiftly to maintain financial schedule continuity.
• Quarterly Patch Testing (Regression Testing): Analyze Oracle's mandatory quarterly readiness documents, define regression testing test scripts, map impacted configurations, and run system validation checks to ensure business functionality does not break when new patches are applied to production.
• Oracle Service Request (SR) Lifecycle Management: Log, manage, and escalate Service Requests with Oracle Support (MOS). Collaborate closely with Oracle engineers, provide environmental diagnostic data, test proposed bug fixes, and apply data fixes safely.
• System Maintenance & Configuration Tweaks: Execute minor configuration modifications as business requirements change, such as adjusting existing approval rules, modifying custom cross-validation parameters, setting up new banks/payment files, or assigning security roles.
• Report Adjustments & Diagnostics: Troubleshoot, run, and update custom Oracle Transactional Business Intelligence (OTBI) layouts, BI Publisher reports, and standard financial dashboards to assist business users with reconciliations.
• Business User Training & Documentation: Author detailed knowledge-base articles, maintain standard operating procedures (SOPs) for financial processing teams, and conduct formal refreshers or onboarding sessions for client end-users.

Qualifications and Skills

• Education: Bachelor’s degree in Accounting, Finance, Information Systems, Computer Science, or a related discipline.
• Soft Skills & Operational Drive: High level of resilience, sharp logical problem-solving abilities, and excellent written and verbal communication skills to interface confidently with remote US corporate finance teams during their core operating hours.