Operations Executive

We're looking for a proactive and detail-oriented Executive – Operations to join our cancer care center. In this role, you'll be the backbone of our daily operations — coordinating across clinical and non-clinical teams to ensure smooth patient care, operational efficiency, and an excellent patient experience.

Designation- Operations Executive

Location- Gurugram, Haryana

Experience required- 0-1 Year

Salary:- 3-4 LPA

Role Summary You'll be responsible for the smooth day-to-day functioning of the center — managing patient flow, monitoring operational processes, ensuring service quality, maintaining records, resolving daily issues, and driving initiatives that improve efficiency and patient satisfaction.

Key Responsibilities

• Daily Operations Management

Ensure smooth functioning of OPD, chemotherapy, immunotherapy, targeted therapy, pharmacy, diagnostics, and billing; coordinate across doctors, nursing, pharmacy, and reception; ensure SOP adherence.

• Patient Flow Management

Monitor patient movement, reduce waiting times, coordinate scheduling and treatment planning, and ensure timely admissions/discharges.

• Department Coordination

Act as the single point of contact between departments; resolve issues in real time; liaise with vendors as needed.

• Patient Service Excellence

Address patient concerns promptly, support complaint resolution, and champion a courteous, professional patient experience.

• Prescription & Revenue Support

Coordinate with pharmacy/clinical teams to improve prescription-to-order conversion, follow up on pending prescriptions, and support pharmacy revenue initiatives.

• MIS & Reporting

Maintain daily/weekly/monthly MIS, track operational KPIs, and report on patient volumes and departmental performance.

• Process Improvement

Identify bottlenecks, recommend workflow improvements, and support quality/process initiatives.

Skills Required

• Technical: MS Excel, Google Sheets, MS Office, HIS knowledge (preferred), MIS reporting
• Soft Skills: Communication, coordination, problem-solving, time management, teamwork, multitasking

Qualifications

• Graduate in any discipline (MBA in Hospital Administration/Operations preferred)
• 0-1 year of experience in hospital operations, healthcare, or clinic management.