Operations Executive

About the role

If you have studied hospitality or service management, this is the role you actually trained for. This is not a desk job you will be in clients’ homes, every day, during the first month of their journey with Pinch.

This role sets the foundation for the entire client experience.

Role objective

The goal is to build a complete understanding of the client within the first 30 days. You will observe and document their home setup, people, and lifestyle so that service feels seamless and personalized from day one.

If done well, the client never has to repeat themselves.

Key responsibilities

• Visit clients’ homes daily during onboarding
• Build a detailed profile covering property, people, and lifestyle
• Observe unstated preferences and routines
• Document all insights accurately on the same day
• Ensure a smooth handover to the Lifestyle Manager

Why this role matters

This role determines how the client experiences Pinch from the start. Strong onboarding leads to long-term retention; weak onboarding cannot be fixed later.

Candidate profile

• Graduate in hospitality or a related field (freshers preferred)
• Strong observation and attention to detail
• Good communication and interpersonal skills
• Warm, trustworthy, and presentable
• Comfortable with daily travel
• Fluent in English and Hindi

Non-negotiable

You will be exposed to private aspects of clients’ lives. Discretion is mandatory.

Management trainee programme

This role is part of a six-month programme with training, mentorship, and growth into Lifestyle Manager or Operations roles.

What we offer

• Competitive salary with growth path
• Travel allowance
• Exposure to premium clients
• A team that values quality work