OnGrid - Manager - Operations

Description

JOB DESCRIPTION - OPERATIONS (MANAGER/ASSISTANT MANAGER).

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors, users, merchants, customers, etc.

Founded by IIT-B alumni, OnGrid has completed more than 500 million checks across 4,000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance, and accountability through our platforms OnGrid, eLockr, and Gridlines.

Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored and execute in ways never implemented before.

Roles & Responsibilities

• Lead a team of 10+ members, ensuring productivity, quality, and adherence to SLA and TAT.
• Manage end-to-end Background Verification (BGV) operations, with a strong focus on employment checks.
• Perform and oversee employment background verification.
• Ensure accurate BGV report preparation, analysis, and final closure, meeting internal quality standards and client expectations.
• Monitor daily workflow to ensure completion of BGV cases within defined TAT and meeting client requirements.
• Act as an escalation point for complex verification cases, discrepancies, and client queries.
• Conduct regular quality audits of BGV reports to minimize errors and rework.
• Drive continuous improvements to improve SLA compliance, TAT performance, and accuracy.
• Coordinate with internal stakeholders, clients, and vendors to ensure smooth execution of background verification processes.
• Ensure all verification activities comply with data privacy, consent, and information security Excellent communication skills (verbal and written) for client and internal coordination.
• Strong experience in Background Verification (BGV) and employment checks.
• Hands-on expertise in performing BGV, including employment verification and UAN verification.
• Clear understanding of how BGV reports work, including result interpretation and flagging.