MS Dynamics - Associate Systems Engineer

About AutoZone

AutoZone is the nations leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in the US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line of cars, sport utility vehicles, vans, and light trucks, including new and remanufactured hard parts,maintenance items, and accessories.

We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com, and auto andlight truck partsand accessories through AutoZone.com.

Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500.

AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented, customer-focused people, enjoy helping others, and have theDRIVE to excel in a fast-paced environment!

Position Summary

The CRM Systems Engineer will act as a technical SME and system administrator for customers and internal teams for Microsoft Dynamics CE/ CRM system. The individual will be responsible for development and maintenance of the Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM customization, integration, migration, reporting, dashboards, web resources, CRM solution file management, security model and UI development. This role will be responsible to interact with all platform services teams, business stakeholders, and client teams. Lead role is responsible for driving consistent, on-time delivery of high quality releases.

Key Responsibilities

• Participating in design sessions with key business users, gathering and documenting business processes and requirements for the system
• Architecting the CRM system, related customizations and reports to model the business organizational process
• Balance business users requests and requirements with technical constraints
• Building and configuring CRM forms, views, dashboards, workflows
• Building plugins, Solution deployments, debugging etc
• Design & Develop D365 CDS PowerApps model, automating business processes with Microsoft Flow
• Design & Develop Azure Data Factory pipelines and flows
• Developing reports using FetchXML
• Working with internal support members to resolve technical issues with servers and other related technologies to the internal CRM system
• Maintain code repository and working knowledge of GitHub for source control
• Effectively utilize SDK for administration of CRM system
• Support of the application including fixing application issues
  
  

• Bachelors Degree in Computer Science or a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university
• Strong verbal and written communications especially related to articulating technical specifications
• 2-5 years of recent experience with Microsoft Dynamics 365 CE/CRM projects
• Experience in customizations, JavaScript, C#, .NET, HTML, MVC, SQL Server including plugins, scripting and form creation
• Experience working on Azure Data Factory, Azure SSIS, Azure deployment pipelines, Github etc
• Experience with CRM API, REST/ODATA and SOAP endpoints
• Strong understanding of and ability to configure security groups, roles and teams
• Comfortable using Visual Studio, source control and CRM SDK
• Other ETL technologies using Scribe Online, Microsoft Azure data factory
  
  

• Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint, Mobility
• Familiarity with Data Export Service and Azure SQL
• Microsoft Certifications on Dynamics 365 CE
• A systems thinker, able to move fluidly between high-level abstract thinking and detail-oriented implementation, open minded to new ideas, approaches, and technologies
• A data and fact-driven decision maker, with an ability to make quick decisions under uncertainty when necessary; able to quickly learn new technologies, tools, and organizational structures/strategies
• Understanding of current industry standard best practices regarding integration, architecture, tools, and processes
• A self-starter that is naturally inquisitive, requiring only small pieces to the puzzle, across many technologies – new and legacy
• Excellent written and verbal communication, presentation, and analytical skills, including the ability effectively communicate complex technical concepts and designs to a broad range of people.
  
  

• PUTS CUSTOMERS FIRST
• CARES ABOUT PEOPLE
• STRIVES FOR EXCEPTIONAL PERFORMANCE
• ENERGIZES OTHERS
• EMBRACES DIVERSITY
• HELPS TEAMS SUCCEED