Mgr - Reliability

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Description

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Technical Operations/Maintenance

Technical Operations includes the maintenance, and overhaul of our aircraft. Our Technical Operations team is full of aircraft maintenance engineers, technicians, planners, ground equipment and facilities teams, supply chain and more.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together.

Job Overview And Responsibilities

The Technical Operations Reliability team ensures United operates safely and dependably by analyzing aircraft defects and operational disruptions. The team monitors trends to notify maintenance and engineering teams of emerging issues and probable corrective actions.

We are a seeking a dedicated and detail-oriented Manager to lead our India based Reliability Engineering team, responsible for identifying and communicating root cause of critical aircraft issues through reporting and analysis. The position will manage reliability and fleet performance initiatives, providing accurate, timely insights to support data-driven decisions across multiple divisions. The role encompasses strategic and tactical responsibilities, as well as managing the day-to-day identification of recurring aircraft system failures.

• Manage a team of 8-10 engineers, focusing on Uniteds Boeing or Airbus fleets or strategic areas such as aircraft interior cabins.
• Identify and highlight key fleet trend insights to leadership, ensuring they are informed of emerging trends and opportunities for proactive intervention.
• Analyze Uniteds on-time and completion factor performance from technical (aircraft defects, maintenance programs, etc.) and operational perspectives (out of service aircraft, aircraft swap options, schedule compression, etc.)
• Ensure engineers provide accurate and high-quality aircraft performance data, supporting the integrity of reliability analysis across United’s operations.
• Hold the team accountable for delivering consistently high-quality work that meets both internal and regulatory standards.
• Coach and mentor engineers, fostering their professional development and continuously improving their technical capabilities and analysis skills, ensuring alignment with the organization’s objectives.
• Own and identify opportunities to improve internal processes, ensuring optimal efficiency and effectiveness. Development of new processes for emerging initiatives to support future growth and operational demands.
  
  

• Bachelors degree in engineering or a related STEM discipline.
• At least 10 years of experience in aviation/ aircraft maintenance organization or related fields, preferred specialization in Reliability, Tech Services.
• Strong knowledge of aircraft maintenance program, reliability program, CASS and regulatory requirements.
• In-depth understanding of aircraft systems, SPEC 2000, and reliability metrics.
• Prior experience managing large teams, with a proven track record of leadership and team development.
• Strong ability to coach, mentor, and develop engineers, fostering a culture of continuous improvement and professional growth.
• Proven ability to identify process improvements, implement automation, and streamline workflows.
• Strong analytical skills with the ability to interpret and present complex data to diverse stakeholders.
• Strong presentation and communication skills, with the ability to convey complex technical information to senior leadership and cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Must be fluent in English (written and spoken).
• Reliable, punctual attendance is an essential function of the position.
• Must be legally authorized to work in India for any employer without sponsorship
• Successful completion of interview required to meet job qualification
  
  

• Masters degree and/ or MBA preferred
• Lean and Six Sigma certification or experience with process improvement methodologies.
• FAA A&P License/ DGCA issued equivalent
• Experience with KPIs (Key Performance Indicators), with the ability to develop, track, and analyze relevant KPIs to measure and improve both individual and team performance, as well as operational effectiveness.
• Advanced data analytics skills, including experience with statistical analysis software and programming languages (e.g., Python, R, SQL).
• Understanding of machine learning principles and their application to reliability and predictive analytics.