Manager-Digital Product Management

Job Description

In this role, colleague will be responsible for managing and driving the product development lifecycle for Risk Decision Platforms supporting the New Accounts Acquisition journey across International Markets. The role focuses on enabling credit risk strategy changes, acquisition decisioning capabilities, and business growth priorities through scalable and high-performing risk platforms.

The successful individual will partner with business stakeholders, product managers, technology teams, and market teams to drive acquisition initiatives, business change management, and platform enhancements that improve customer experience, operational efficiency, and acquisition performance.

This role requires strong organizational, business functional, analytical, and problem-solving skills. The incumbent must work effectively in a dynamic, complex environment while managing multiple priorities and stakeholder expectations. The individual will directly manage or collaborate with scrum teams, drive feature prioritization, groom user stories, and ensure successful execution of strategic acquisition initiatives aligned with market growth objectives.

Responsibilities

Roles and Responsibilities:

• Serve as a key point of contact for business stakeholders, product managers, market teams, and technology partners to support acquisition initiatives across International Markets.
• Drive and support enhancements across the New Accounts Acquisition journey to enable business growth priorities and customer acquisition strategies.
• Translate business requirements and market needs into product capabilities, features, and user stories for agile delivery teams.
• Lead backlog grooming, sprint planning, and other agile ceremonies with scrum teams.
• Partner with cross-functional teams to support business change initiatives, platform modernization, and digital transformation efforts.
• Collaborate with technology and solution teams to define scalable and reusable solutions supporting acquisition and onboarding journeys.
• Support end-to-end delivery of acquisition capabilities, ensuring alignment with customer experience, compliance, operational, and business objectives.
• Work closely with international market stakeholders to understand regional requirements, regulatory considerations, and business priorities.
• Prioritize features and initiatives based on business value, customer impact, and strategic objectives.
• Monitor product performance, identify optimization opportunities, and support continuous improvement initiatives.
• Champion agile methodologies and foster a customer-first product mindset across teams.
• Coordinate with analytics, operations, and risk teams to ensure successful implementation of acquisition and onboarding capabilities.
  
  

Qualifications

• 4+ years of experience in Digital Product Management, Product Owner, Business Analysis, or Product Development roles within Financial Services.
• Experience supporting customer acquisition, onboarding, or digital customer journey platforms preferred.
• Strong understanding of Agile methodologies, Scrum framework, and Product Owner responsibilities.
• Proven experience managing product backlogs, writing user stories, and partnering with engineering teams for product delivery.
• Strong balance of business acumen and technical understanding with the ability to translate business needs into scalable digital product solutions.
• Experience working with digital platforms, APIs, system integrations, and customer journey-based product development.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced matrixed environment.
• Excellent communication and collaboration skills with the ability to influence stakeholders across business and technology teams.
• Understanding of compliance, risk, and operational considerations in financial services product development.
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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