Learning Operations Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Summary

The Talent Operations Supervisor oversees a team of paraprofessionals responsible for the execution and administration of key talent related activities. This role optimizes Talent Operations and COE performance by designing effective workflows. The supervisor partners closely with relevant internal stakeholders, and vendors as applicable, to ensure operational strategy processes remain efficient and productive

Job Responsibility

Team Management: Lead and manage the Talent Operations production team, providing training and supervision to ensure successful outcomes and overseeing team members execution of daily tasks and deliverables. Provide guidance and support to team members on their various day-to-day activities.

Collaboration: Work on cross-functional teams and represent the Operations team/function in meetings with key stakeholders in lieu of direct manager, communicating with stakeholders as needed and updating manager accordingly

Performance Optimization: Own Talent Operations Sops, quality control and process documentation for your respective team, optimizing team performance and efficiency to meet firm needs

Operational Oversight: Oversee execution of transactional, repeatable, and/or shared services talent related tasks such as Workday or other system transactions, scheduling, background checks, compliance monitoring, onboarding, eLearning, and other talent related operations

Vendor Management: Support key talent vendor relationships, acting as day-to-day contact for regular course of business, and escalate issues or new needs as necessary to leadership

Program Administration: Oversee and/or administer various talent related programming as applicable. Ensure compliance with policies, processes, and procedures

Process and Procedure Development: Assist the Manager and other Talent Operations Leaders in setting goals and objectives for the department or team, and provide assistance in the development and implementation of policies and procedures to improve departmental efficiency and productivity. Assist in cross-functionally training Talent Operations team member

Project Implementation: Assist with the implementation of new projects, programs, or initiatives

Accountability: Create a culture of accountability and continuous improvement.

Minimum Requirements

• Experience informally leading cross-matrixed teams, overseeing lower-level employee’s work and providing guidance and direction on deliverables
• Demonstrated experience in HR, Talent, or Learning Operations process and procedures
• Proficient in Microsoft Office product suite
  
  

Preferred Requirement

• Education: Bachelor’s or Associate’s Degree in Human Resources or related area preferred, or equivalent years of experience
• Knowledge of Learning & Development principles, practice, and procedures
• Experience leading cross-matrixed teams, overseeing lower-level employee’s work and providing guidance and direction on deliverables
• Develop a personal reputation for providing superior customer service to internal stakeholders and building a culture around collaboration and partnership.
• Great communication and interpersonal skills
• Deal constructively with own and others’ mistakes and failures.
• Strong computer skills, including an affinity to learning and utilizing new systems, tools and technology
• Ability to manage SLAs, timelines, and operational deliverables
• Problem-solving and escalation management
• Process improvement mindset
• Ability to manage multiple concurrent learning initiatives
• Reporting, metrics, and operational governance
• Resource planning and prioritization
  
  

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

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