Learning Operations Manager

Management Level: 07 - Learning Operations Manager

Location: Gurgaon

Must have skills: Program Planning & Execution, Stakeholder & Team Management, Curriculum Development Coordination, Learning Platform (LMS) Management, Data-Driven Decision Making, Budgeting & Resource Allocation, Process & Quality Management, Performance Tracking (KPIs, OKRs), Cross-Functional Collaboration and Excellent Communication & Presentation Skills.

Good to have skills: Leadership, Experience in EdTech Operations, Knowledge of Instructional Design & Learning Pedagogy, Experience in dealing with enterprise clients

Experience: 12+ years

Qualification: Graduate (MBA preferred)

Job Overview

We are looking for an experienced Learning Operations Manager to lead end-to-end program planning, execution, and delivery in the EdTech/Learning domain. The role will focus on ensuring seamless program operations, effective stakeholder management, high learner engagement and completion rates, and continuous improvement in program performance and overall experience.

Key Responsibilities

Lead end-to-end program planning, execution, and delivery, ensuring alignment with business objectives.

Oversee program timelines, budgets, resource allocation, risk management, and quality assurance.

Coordinate with academic, curriculum, technology, and operations teams to ensure seamless program delivery.

Manage LMS operations and coordinate curriculum development and implementation.

Monitor program performance through KPIs, OKRs, completion rates, learner feedback, and NPS.

Drive process improvements and implement data-driven strategies to enhance learner experience and program outcomes.

Build and manage relationships with key stakeholders, including academic partners, corporate clients, internal teams, and learners.

Lead and mentor program teams to ensure operational efficiency and stakeholder satisfaction.

Required Skills & Qualifications

12+ years of relevant experience in Program Management, preferably within the EdTech or Education industry.

Strong expertise in program planning, execution, and stakeholder management.

Experience in curriculum development coordination and LMS management.

Proficiency in data-driven decision-making, performance tracking, and reporting.

Strong understanding of budgeting, resource allocation, process management, and quality assurance.

Excellent cross-functional collaboration, communication, presentation, and team management skills.

Good to Have

Strong leadership and team development capabilities.

Experience in EdTech operations.

Knowledge of instructional design, learning pedagogy, and digital learning methodologies.

About Us

Backed by a $1 billion investment over three years, Accenture launched its LearnVantage business in March 2024, providing comprehensive learning and training services to help organizations reskill and upskill their people and achieve greater business results in the AI economy. Powered by an AI-native platform, Accenture LearnVantage offers learning strategy and design, personalized learning experiences, learning managed services and certifications, all supported by a robust partner network and access to more than 2,000 mentors around the world. For more information, please visit www.accenture.com/learnvantage