Lead Assistant Manager

Associate Business Analysts support business analysis activities and assist in developing business requirements. Responsibilities include gathering and documenting requirements, analyzing business processes, and supporting project teams. You will work with senior analysts to learn about business analysis best practices and develop your skills. Basic knowledge of business analysis and strong analytical skills are required.

Responsibilities

• Monitor and manage P1/P2 incidents in a 16x7 operational setup
• Act as incident commander, driving bridge calls and coordinating across teams
• Ensure clear, assertive communication during incidents
• Perform root cause analysis and contribute to Post-Incident Reviews (PIR)
• Drive improvements in Mean Time to Mitigate (MTTM)
• Maintain structured handoffs between regions (EMEA & APAC)
• Collaborate with stakeholders and ensure accountability in resolution

Qualifications

Required Skills:

• Experience in SRE / Incident Management / Production Support
• Strong communication & negotiation skills (must-have)
• Ability to manage high-pressure situations confidently
• Strong problem-solving and analytical mindset

Technical Skills:

• Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards 
• Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues) 
• Strong focus on minimizing service downtime across environments 
• Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP) 
• Solid understanding of networking concepts and system architecture