Key Account Manager

Overall Purpose of the Job

We are looking for experienced Account Managers to deliver an exceptional brand and relationship experience for a portfolio of exclusive client base. This position focuses on personalized engagement, seamless service delivery, and proactive relationship management to drive loyalty and customer satisfaction.

Key Responsibilities

• Act as the primary point of contact for customers.
• Build strong relationships by understanding preferences and delivering tailored solutions.
• Coordinate travel itineraries, reservations, and lifestyle requests.
• Stay informed on market trends to provide relevant recommendations.
• Collaborate with internal teams to ensure seamless execution of client requests.
• Drive engagement through proactive communication and service strategies.
• Fulfill client requests via phone, email, and chat.
• Exercise judgment and discretion when serving as primary contact.
• Provide accurate and timely information regarding requests.
• Apply service standards when fulfilling requests.
• Communicate responses clearly and professionally.
• Apply client and organizational policies when interacting with customers.
• Achieve performance targets related to customer satisfaction, revenue and utilization growth, and portfolio profitability.

Requirements

• Experience in travel, airlines, customer service, hospitality, or lifestyle.
• Strong knowledge of travel industry systems.
• Excellent written and verbal communication skills.
• Highly organized and able to manage multiple priorities.
• Strong problem-solving skills.
• Proficiency in Microsoft Office and research tools.

Qualifications

• Minimum 8 years experience in a client facing servicing role.
• Bachelor’s degree or equivalent experience preferred.