Junior Technical Writer

 Job Title: Junior Technical Content Writer

Location: Gurugram

Job Type: Full-Time

About Enpass:

Enpass is the developer and supplier of one of the world’s leading password and passkey management application, trusted by businesses and consumers globally, with a strong customer base in Europe & US. It helps users prevent cybersecurity breaches caused by phishing and weak password practices while also addressing corporate and regulatory compliance requirements. 

What sets Enpass apart is its unique ability to provide full data sovereignty, enabling users to store their most valuable data within their own environment, which is a critical advantage for enterprises in today’s security-conscious world. 

Enpass offers seamless usability across all major platforms, including mobile, desktop, and browsers. 

Role Summary:

The Technical Content Writer is responsible for creating and managing high-quality documentation tailored to both B2B and B2C audiences, enhancing user understanding and engagement with our product.

The Key areas will include creating and updating materials for product releases, addressing the needs of enterprise clients with in-depth guides, and innovating content delivery across formats and platforms. The writer will also focus on optimizing knowledge management practices and continuously improving documentation based on user feedback and performance metrics.

Key Responsibilities:

Documentation Structure and Strategy:

·      Constantly improve the documentation structure to ensure consistency and accessibility across all materials.

·      Identify areas for improvement and keeping content relevant.

·      Evaluate and adapt content to meet the needs of different user bases (e.g., B2B enterprise clients and B2C customers).

Content Creation and Updates:

·      Create and maintain documentation for product releases, including release notes, feature highlights, and updates.

·      Regularly update and enhance support materials, such as:

o  User manual & Online help

o  FAQs

o  Troubleshooting guides

o  Implementation guides

·      Develop comprehensive customer use case documents that illustrate real-world applications of the product.

Knowledge Management and Analytics:

·      Identify gaps in internal and external knowledge bases and address them as needed.

·      Track documentation performance using analytics tools, measuring KPIs like usage, relevance, and engagement, and optimize content accordingly.

Content Innovation and adaptability:

·      Adapt documentation for multiple formats (PDFs, web pages, eBooks, brochures) and ensure compatibility across platforms.

·      Develop creative and visually engaging content, including flowcharts, and video tutorials.

·      Stay updated on emerging trends in technical writing, tools, and enterprise technologies to bring fresh ideas to the documentation process.

Required Skills & Qualifications:

·      Bachelors Degree with experience in technical writing and/or technical documentation for software systems.

·      2+ year of experience in technical writing, preferably in Enterprise SaaS or related fields.

·      Proven expertise in creating and managing content for B2B and B2C audiences.

·      Hands-on experience with help authoring tools like Confluence Wiki, Document 360, Adobe RoboHelp, or similar platforms.

·      Understanding of enterprise technologies and frameworks.

·      Strong ability to create customer-centric content such as release notes, user manuals, and customer success stories.

·      Knowledge of cybersecurity concepts (password management, encryption, compliance standards) is a plus.

·      Exceptional analytical skills to identify gaps and track documentation performance.

·      Expertise in managing documentation structures, version control, and creating strategies to redefine content.

Why join us?

·      By joining our team, you will play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open a world of possibilities.

·      Opportunity to work in a fast-paced and dynamic environment.

·      Be part of a team that is passionate about building a leading password management solution.

·      Make a real impact on user experience and Enpasss overall success.

How to apply?

To apply, please send your updated resume along with a personalized cover letter to hrm@enpass.io. In your cover letter, highlight your relevant experience, skills, and explain why youre passionate about joining the team at Enpass. We look forward to learning more about you!

Apply now - https://tally.so/r/wvEvy4