IT Product Manager Online Travel Technology

Skills

• Product Strategy & Roadmap
• Define and execute product vision, roadmap, and KPIs for:
• B2C OTA website & mobile platforms
• B2B Agent/Distributor portals
• Corporate Travel Management System (TMC)
• Align product goals with business revenue, margin optimization, and scalability
• Prioritize features based on business impact, user feedback, and technical feasibility
• Drive automation to reduce manual operations and dependency
• B2C Platform Responsibilities
• Manage flight, hotel, holiday package, bus, visa & insurance Development modules
• Improve conversion rate, booking flow, search speed, and UX
• Own pricing logic, markups, offers, coupons, and dynamic packaging
• Coordinate with UI/UX designers to ensure world-class user experience
• Work on SEO-friendly architecture, landing pages, and CMS integrations
• B2B Agent Platform Responsibilities
• Design agent-friendly dashboards with:
• Markups, credit limits, wallet system
• Agent hierarchy (Distributor → Agent → Sub-Agent)
• Booking reports, invoices, GST compliance
• Integrate multiple suppliers/APIs (Hotels, Flights, DMCs, Aggregators)
• Manage rate parity, supplier mapping, and inventory logic
• Enable self-service tools for agents (vouchers, cancellations, amendments)
• Corporate (TMC) Platform Responsibilities
• Build & manage Corporate Travel Booking Tools (CTBT)
• Implement:
• Company-wise travel policies
• Approval workflows
• Cost centers & employee hierarchy
• MIS & analytics dashboards
• Travel Expense Management System
• Integrate billing, invoicing, and credit cycles for corporates
• Support SLA tracking and account-wise customization
• Technology & System Management
• Translate business requirements into BRDs, PRDs, user stories & acceptance criteria
• Work closely with:
• Business Managers
• Business Analysis team
• Backend developers
• Frontend developers
• QA & DevOps teams
• Oversee API integrations (GDS, LCCs, hotel aggregators, payment gateways)
• Ensure system performance, security, uptime & scalability
• Manage staging → UAT → production releases
• Data, Analytics & Reporting
• Define product KPIs:
• Conversion rate
• Booking success ratio
• API response time
• Revenue per booking
• Drive analytics for:
• Funnel drop-offs
• Supplier performance
• Agent & corporate usage trends
• Use insights to improve product & revenue outcomes
• Stakeholder & Vendor Management
• Act as the single point of contact between:
• Business teams
• Operations
• Finance
• Technology
• Manage third-party tech vendors & API providers
• Coordinate with marketing for campaigns, offers & landing pages
• Support customer service teams with system enhancements
• Compliance, Security & Best Practices
• Ensure compliance with:
• GST & invoicing rules
• Data privacy & security norms
• Maintain audit trails for bookings, payments, and cancellations
• Drive documentation and SOP adherence
  

• Educational Qualification
• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline.
• MBA / PGDM in Product Management, Technology, Business, or Travel Management is an added advantage.
• Professional Experience
• 8-10 years of overall experience, with at least 5-8 years in Product Management / Product Ownership.
• Mandatory experience in Online Travel, OTA, Travel Technology, TMC, Airline, Hotel, Hospitality, or Travel Marketplace.
• Proven experience owning products from requirement discovery → product definition → development -UAT -launch - post-production enhancement.
• Experience managing B2C, B2B, B2B2C and/or Corporate Travel platforms is preferred.
• Travel Technology & Domain Knowledge
• Strong understanding of OTA architecture and online booking ecosystems.
• Hands-on understanding of travel booking flows across:
• Flights
• Hotels
• Holidays / Packages
• Activities / Experiences
• Transfers / Transport
• Bus / Rail, where applicable
• Good understanding of GDS, NDC, airline APIs, hotel APIs, aggregators and supplier connectivity.
• Knowledge of Amadeus, Sabre, Travelport/Galileo, TBO, Hotelbeds or similar platforms is an advantage.
• Understanding of PNR, ticketing, fare rules, cancellations, refunds, amendments, reissues, ancillaries and supplier reconciliation for flight products.
• Excellent communication with technical & non-technical stakeholders
• Experience with Project management tools like:
• JIRA / ClickUp / Asana/ Atlassian /GIT
• Postman / Swagger
• Google Analytics / Mixpanel
• Exposure to:
• Dynamic packaging
• Rate shopping engines
• Technical & API Skills
• Strong understanding of REST APIs, JSON/XML, API authentication, request/response structures, webhooks and third-party integrations.
• Ability to understand API documentation, data mapping, API workflows and integration dependencies.
• Working knowledge of Postman, Swagger/OpenAPI and API testing.
• Good understanding of microservices, databases, cloud architecture, caching and system integrations.
• Basic understanding of SQL for data validation, troubleshooting and product analytics.
• Ability to work closely with Engineering/Development teams on technical feasibility, architecture discussions and production issues.
  

• Ownership mindset & execution-focused
• Strong process orientation
• Ability to handle pressure & multiple stakeholders
• Business-first thinking with tech depth
• Continuous improvement mindset