ISSRRN000173 - Application Tech Support Practitioner

THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various aspects of our operations. We are excited to see how you can make a difference in our organization! Drive incident and outage management to ensure seamless operations. Monitor systems and trends to enhance performance and prevent future incidents. Track and facilitate the acceptance of changes to production environments. Operate information technology production services in alignment with established protocols and Service Level Agreements. HERES WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 1 year of experience in relevant related skills. Bachelors Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Incident Management. Intermediate proficiency in Problem Management. Intermediate proficiency in Change Management. Expert proficiency in Service Level Agreement Management. Intermediate proficiency in Customer Service.