Insights Associate

About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world’s largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment, and a true strategic advantage to run faster, more confident diligence on the world’s leading software assets.

Since 2018, we’ve redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service, because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with 170+ employees across four global hubs, including Barcelona, New York, and Gurgaon. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About The Role-

Arbolus is looking for an Insights Associate to join our team in India. Our Associates independently lead and deliver short- to medium-term projects, working directly with clients and experts to deliver high-quality insights and outcomes.

Key Responsibilities You Will Be In Charge Of

Insights Delivery

• Own the end-to-end execution of Insights projects, providing day-to-day support on multiple, concurrent and time-sensitive research requests.
• Translate client requirements into clear research approaches and identify the right experts to address those needs.
• Source and recruit leading experts through online research, networking and targeted outreach.
• Screen new and existing experts via email and/or phone to assess relevance, expertise and fit for each project.
• Build strong relationships with experts and ensure they have a high-quality experience throughout the research process.
• Onboard new experts to the Arbolus platform and ensure they are fully enabled to participate in projects.
  
  

• Act as a day-to-day point of contact for a portfolio of users, building trusted working relationships with free, trial and end-users.
• Onboard new users onto the Arbolus platform and drive adoption of Customer Library, so users get maximum value from what they've bought.
• Gather and channel user feedback to our Product and Commercial teams, acting as the voice of the user within Arbolus.
• Work closely with Commercial and Delivery teams to ensure a consistent, high-quality client experience from onboarding through ongoing engagement.
  
  

• Drive meaningful engagement with experts on the Arbolus platform, across both business and non-business activity.
• Build strong, long-term relationships with experts and strengthen their connection with Arbolus.
• Identify opportunities to increase expert participation, responsiveness and activity across the platform.
• Help ensure Arbolus maintains a high-quality, engaged and reliable expert community.
  
  

• 0–2 years of experience in a client-facing, research, consulting, recruitment or service-oriented role. Fresh graduates with a strong interest in building a career in the fast-growing expert network industry are welcome to apply.
• Strong verbal and written communication skills, with the confidence to engage directly with clients and experts.
• A curious and inquisitive mindset, with a genuine interest in learning and solving problems.
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A university degree with demonstrated high academic achievement.
• An agile mindset, curiosity and comfort with ambiguity, along with the courage to challenge traditional ways of working.
  
  

• Competitive base pay + bonus
• Comprehensive life and healthcare benefits
• Annual retreats and regular social events
• Gym Membership