Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Microsoft Windows Desktop Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary We are seeking a forward-thinking professional with AI-first mindset to design, develop, and deploy intelligent frameworks leveraging Generative AI (GenAI) and Agentic AI frameworks within Workplace Endpoint Platforms. The ideal candidate should have a strong understanding of various Business Functions, a passion for innovation in AI, and rich experience with delivering enterprise grade technology solutions using Gen AI / Agentic AI Frameworks. This role requires the ability to conceptualize and implement AI-driven enhancements to traditional Workplace Endpoint management processes, driving the next generation of enterprise automation and intelligence. The role involves designing, implementing, and managing enterprise endpoints (physical & Virtual) & apps across cloud and hybrid platforms. Responsibilities include modern device management with cloud foundations on M365. The engineer will work closely with cross-functional IT teams, business stakeholders, and vendor partners to deliver secure, scalable, and high-performing solutions that enable seamless end user experience. Key Responsibilities Expected to perform independently and become an SME. Engage in end-to-end AI-enabled project delivery: requirement gathering, solution design, implementation, testing, and business adoption. Work with real-time AI platforms, integrating AI insights into enterprise decision-making workflows Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Facilitate workshops and discussions to gather requirements and feedback from stakeholders Mentor junior professionals and assist in their development and understanding of application processes Required Qualifications Ability to bridge technical AI concepts with business goals, ensuring timely delivery and stakeholder alignment. Hands-on experience in GenAI (LLMs, embeddings, vector databases) and Agentic AI applications (multi-agent systems, planning, reasoning) demonstrated through project implementations Strong fundamental knowledge of AI lifecycle, data analysis, statistical concepts of ML algorithms (supervised and unsupervised learning) and AI concepts of NN (Neural Networks) and NLP (Natural Language Processing) Designing Copilot prompts and copilots for workplace scenarios orchestrating LangChain RAG workflows grounded in approved content Solid grasp of prompt engineering, AI evaluation frameworks, value realization in AI projects Experience in Implementing collaboration governance frameworks including retention, compliance, and DLP Experience in automation leveraging DevOps pipelines and managing CI/CD workflows with tools such as Jenkins, GitLab CI, or GitHub Actions Exceptionally skilled in AgenticAI tools like CrewAI / Copilot Studio and other industry leading tools. Ability to improve the Digital Experience scores for business Must Have Skills: Proficient in Application Packaging with AdminStudio or Advanced Installer Conversant in PowerShell, Python, AzureDevOps, Terraform Proficiency in Microsoft Intune, MECM and Microsoft 365. Experience with Virtual Desktop solutions like Citrix, Microsoft Azure Virtual Desktop, Microsoft Windows 365. Experience in endpoint applications lifecycle management Working experience in Digital experience tools like Nexthink, 1E Tachyon Ability to analyze business requirements and translate them into technical specifications. Familiarity with integration techniques and tools within the Workplace Cloud Platforms ecosystem Strong problem-solving skills, analytical thinking, and ability to manage complex hybrid environments. Excellent communication and stakeholder management skills. Certifications (Required / Preferred) Microsoft Certified: Intune (MD-102) or equivalent endpoint certification (required or within 6 months). Microsoft Certified: Agentic AI Business Solutions Architect (AB-100) (currently in beta at the time of writing but required after it becomes generally available) AWS Certified Cloud Practitioner (preferred). Citrix DaaS/CVAD Associate or Professional (preferred). Nexthink certification (preferred). HashiCorp Terraform Associate and/or Microsoft Cybersecurity certifications (preferred). Additional Information: - The candidate should have minimum 5 years of experience in Workplace Endpoint services with M365.