Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Work you’ll do
As a Total Rewards Benefits Operate Manager, you will lead work at the intersection of benefits strategy, administration operations, and enabling technology. You’ll help clients and internal teams translate benefits requirements into scalable platform capabilities—understanding what leading benefits administration providers can deliver, how HCM platforms connect to those ecosystems, and what it takes to drive successful implementation and ongoing operations. This will be achieved either through use of Deloitte’s proprietary BenefitIQ technology and/or other market solutions as appropriate.
You’ll be accountable for delivering high-quality outcomes, managing teams and stakeholders, and shaping product-enabled solutions that improve member experience, administrative efficiency, and compliance-aligned execution.
Key Responsibilities:
- Manage the global benefits operations for different clients, administering health and welfare, pension, leave, and other rewards programs across the full-service lifecycle, from discovery and solution, design through implementation, operational readiness, ongoing delivery, and customer support.
- Own benefits administration engagements end-to-end, holding full accountability for service delivery, financial performance, and client satisfaction across benefits administration scopes. Accountable for end-to-end SLA/XLA delivery, quality, and compliance across all in-scope benefits operations towers.
- Serve as the primary operational relationship owner for the client.
- Lead client governance, manage escalations, and own the relationship with client HR / Total Rewards / Benefits leadership and benefits vendors
- Communicate effectively with client stakeholders (HR, Total Rewards, HRIT, Payroll, vendors) and internal leadership.
- Partner with cross-functional internal teams to provide cohesive and seamless client experience as one Deloitte.
- Drive growth within the account — identifying expansion opportunities, upsell, and new service lines
- Guide decisions on vendor/platform fit based on client context, administrative complexity, and operating model needs.
- Support operational design including SOPs, roles/responsibilities, case management, escalations, controls, and service metrics.
- Contribute to proposals, estimates, delivery plans, status reporting, and risk/issue management.
- Drive continuous improvement and process optimization
The Team
Our Insights, Innovation & Operate Offering is designed to enhance key aspects of our clients businesses by leveraging cutting-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry-specific solutions that streamline operations and accelerate speed-to-value.
· Bachelors degree
· A total of 10+ years of progressive experience in global benefits administration, spanning implementation, day-to-day operations, process optimization, customer care, and/or working in vendor or service provider environments
· 3+ years of people-management experience leading teams responsible for benefits administration, including system configuration and ongoing operational delivery
· 3+ years of experience leading benefits administration for multinational clients, with accountability for service quality, compliance, and client satisfaction across multiple countries
· Hands-on experience with Human Capital Management (HCM) platform data management and payroll integrations supporting rewards or benefits programs, including eligibility rules, life and qualifying events, payroll deductions, and file-based data exchanges
Preferred Qualifications:
· HR or benefits-related professional certification (e.g., CEBS, GBA, or SHRM-CP/SCP, HRCI, or equivalent)
· Experience working with multiple benefits administration providers across both implementation and ongoing service delivery
· In-depth understanding of the benefits technology landscape, including the capabilities, strengths, and limitations of Workday and other leading HCM and benefits administration platforms.
· Good knowledge of global benefits practices, regulatory considerations, and market trends
· Proven track record of building and managing strong, collaborative relationships with benefits carriers, vendors, and service providers
· Solid understanding of core HCM concepts and integration patterns, such as worker and benefit event data, payroll deductions, file-based vs. API integrations, and inbound/outbound data feeds.
Possible Locations: Gurugram, Hyderabad, Bangalore, Mumbai, Chennai, Pune, Kolkata
