HCP Engagement- Engagement Ambassador- Senior Associate

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an HCP Engagement- Engagement Ambassador- Senior Associate, you will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. Within our Technology Consulting practice, you will focus on providing consulting services to optimize overall operational performance and develop innovative solutions. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality outcomes.

In this role at PwC Acceleration Center India, you will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. You will use a broad range of tools, methodologies, and techniques to generate new ideas and solve problems. By interpreting data to inform insights and recommendations, you will uphold and reinforce professional and technical standards. This position offers the opportunity to develop a deeper understanding of the business context and how it is changing, using reflection to enhance strengths and address development areas.

Responsibilities

• Managing HCPs, HCOs, patients and pharmaceutical stakeholders both pre-and-post engagement, providing high-quality, white-glove interactions - Addressing external expert onboarding challenges, supporting the issuance of contracts as needed, and facilitating redline requests and escalations
• Handling complex external expert inquiries with a high degree of care and follow through, supporting invoice/payment queries and answering business owner questions
• Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signer
• Review contract redline requests to adhere to established standards and escalate to Legal for review
• Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data, in alignment with Sunshine Act / Open Payments and EFPIA reporting requirements
• Analyzing client operational processes to identify areas for improvement and develop strategies to enhance productivity and efficiency
• Developing and implementing innovative solutions to optimize operational performance and drive business outcomes
• Collaborating with clients to provide guidance on technology solutions, process automation, and operational excellence frameworks
• Utilizing analytical thinking to break down complex concepts and inform insights and recommendations
• Supporting the development of operational strategies to streamline processes and improve productivity
• Engaging in operational analysis to assess client needs and offer tailored solutions
• Applying process mapping and optimization techniques to enhance operational workflows
• Leading efforts in business process improvement and cost efficiency initiatives
• Embracing emerging technologies to drive competitive advantage and operational excellence
• Providing operational support and analysis to enhance service operations and client satisfaction
  
  

• At least 3 years of experience in life science meetings and events, pharmaceutical, device or healthcare setting working with HCPs, HCOs or patients
  
  

• Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable, including working knowledge of Anti-Kickback Statute (AKS), FCPA, ---Sunshine Act/Open Payments, and EFPIA/PhRMA codes
• Significant customer service experience, with ability act as a liaison across multiple stakeholder groups and to consistently deliver “white glove” service.
• Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution
• At least a Bachelor's degree
• At least 4-8 years of experience
• Oral and written proficiency in English required
  
  

• Familiarity with advanced Excel, HCP engagement software, and CRMs
• Strong English language spoken, reading comprehension and writing skills
• Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.
• Excelling in operational analysis and process improvement
• Utilizing automation solutions for enhanced efficiency
• Demonstrating proficiency in business process improvement
• Implementing technology solutions to drive operational excellence
• Engaging in demand management and competitive advantage strategies
• Applying Six Sigma methodologies for process optimization
• Leveraging project management skills for successful execution