Global Account Manager

Job Location: Gurgaon

Experience: 7+ years

Key Responsibilities Own global enterprise accounts end-to-end, including strategy, growth, and account health Drive organic growth through adoption, upsell, and cross-sell, and inorganic expansion across BUs and geographies

Lead executive engagements (EBRs/QBRs) and build strong CXO-level relationships

Oversee delivery, ensuring timelines, quality, and client outcomes are met

Identify new opportunities within accounts using data, industry insights, and market intelligence

Act as the escalation point and ensure strong customer satisfaction and retention

Collaborate with Sales, Product, and Customer Success teams and mentor junior team members.

Required Skills & Qualifications

7+ years of experience in Global Account Management, Enterprise Sales, or Customer Success Proven track record of managing and growing enterprise accounts across international markets

Strong commercial acumen with experience in revenue ownership and deal closures

Experience working across APAC, MEA, or Europe markets

Proficiency in CRM (Salesforce/HubSpot), BI tools (Power BI/Tableau), and AI sales tools

Excellent communication and ability to influence senior stakeholders

What Success Looks Like

High net revenue retention with consistent account expansion Strong and visible expansion pipeline across global accounts Trusted advisor relationships with C-suite stakeholders High delivery quality with strong CSAT/NPS and minimal escalations Contribution to team knowledge and mentoring of junior members