Front Office Executive

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.
• During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.
  
  

• Degree or diploma in hotel management or hospitality administration
• Proven experience in front office operations and guest service management within a hotel or hospitality environment
• Demonstrated experience in team supervision, leadership, and staff training
• Strong knowledge of hotel management systems and property management software (PMS)
• Excellent verbal and written communication skills with the ability to interact professionally with guests and staff
• Proficiency in problem-solving and conflict resolution in fast-paced environments
• Strong attention to detail with excellent organizational and time management skills
• Proficiency in multitasking while maintaining service quality and operational efficiency
• Knowledge of guest loyalty programs and their strategic importance in hospitality
• Familiarity with Indian hospitality regulations, local compliance requirements, and documentation procedures
• Competency in cash handling and financial reconciliation
• Proficiency with computer systems and Microsoft Office applications
• Flexibility and adaptability to shift-based work schedules
• Exceptional customer service orientation with a genuine commitment to guest satisfaction
• Ability to work collaboratively with cross-functional departments including housekeeping, management, and guest services
• Strong resilience and ability to maintain composure under pressure while delivering consistent service excellence
  
  

• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.