Field Technical Support Consultant 3

Your Day To Day

• Strong technical deployment/customer handling in networking, VoIP or Video
• Good skills of troubleshooting, using different standard tools like Wireshark and problem-solving skills
• Experience in handling corporate customers or global accounts.
• Understand/able to communicate advance services offerings to customers/partners
• Primary accountability of on-site Implementation – site survey, Interface/coordinate with vendors and partners, leading the installation at site, testing and certifications of the installations
• Update regularly the status to assigned implementation projects to project managers and other stake holders
• Pro-actively raise and lead the efforts in clearing issues/bottlenecks that might affect successful completion of the implementation projects
• Liaise with the stakeholders, partners and relevant external authorities to deliver industry best practice and statutory requirements
• Assist in program reviews/providing feedback to partners, customers and engineering leadership
• Build/Maintain relationships with key external and internal stakeholders
• Work closely with assigned project manager, team to develop/own advance services related knowledge management documentation-project charters and governance structures
• Share the best practices/lessons learned with rest of the deployment teams
• Take part in events to include conference calls, video conferences, workshops to proactively enhance relevant advance services delivery capabilities
• Travel: Up to 100% and at short notice.
  
  

• Bachelors degree in Engineering/equivalent with 8-10 years overall industry experience.
• Prior experience in ITP projects
• Prior experience in Tele-presence industry
• Excellent interpersonal and communication skills and proficiency in oral and written English communication.
• Good stakeholder management skills (interpersonal, influencing, negotiating)
• Strong MS office skills and reporting skills.
• Strong desire/motivation in customer success
• Flexibility in working hours, open for travel, self-learner and team player
• CCNA certification is preferred
• Good verbal/written communication skills