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Executive-Back-End Voice Customer Service -Fraud Investigation

Talentmate

India

4th May 2026

2605-6121-450

Job Description

Train Client and EXL specific training curriculum; Coach and mentor trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching; Some client interaction; Compile reports as required; Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution; Training administration e.g. room co-ordination, transport, payroll etc.; Identify training needs and compile material and interventions to close the gaps; Take calls as required

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Gurugram ,Haryana
Company Website:	http://www.exlservice.com	Job Function:	Business Development
Company Industry/ Sector:	Banking and Financial Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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