Enterprise Engagement Manager

About Cvent

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

Position Overview

Weʼre seeking an Enterprise Project Manager to lead complex enterprise

implementations for our product at Goldcast (A Cvent Company ) and drive long-term client success.

This role is ideal for someone who thrives at the intersection of project management,

client engagement, and solution delivery. You’ll oversee large-scale customer rollouts,

orchestrate internal and external stakeholders, and ensure each client realizes

measurable value from our platform.

You’ll serve as the strategic and operational owner for key enterprise clients — guiding

them through implementation and initial adoption phases while maintaining strong

executive relationships.

What You’ll Do

Enterprise Implementation & Delivery

• Lead enterprise-level onboarding and implementation projects from kickoff to full adoption, ensuring timelines, deliverables, and outcomes are met.
• Serve as the primary client contact during implementation, establishing strong executive and operational relationships.
• Translate complex business goals into clear, actionable project plans with measurable success criteria.
• Proactively identify risks, remove blockers, and maintain transparent communication with all stakeholders.
• Ensure all technical integrations 􀀀CRM, MAP, analytics, SSO, custom workflows) are delivered with precision in collaboration with Product and Engineering teams.
  
  

• Act as a trusted advisor to senior marketing and operations leaders at client organizations.
• Facilitate executive-level reviews and strategy sessions to align implementation outcomes with client business goals.
• Collaborate with Customer Success and Solutions Engineering to ensure smooth transitions post-implementation and sustained customer satisfaction.
• Partner with clients to identify opportunities for expansion, automation, and optimization within their Goldcast workflows.
  
  

• Drive coordination across Product, Engineering, Support, and Go-to-Market teams to ensure delivery excellence.
• Champion client needs internally sharing insights that influence product roadmap and implementation strategy.
• Establish repeatable enterprise delivery processes and templates to scale Goldcastʼs enterprise engagement model.
  
  

• Maintain comprehensive project documentation, including timelines, status reports,and executive summaries.
• Deliver regular progress updates, KPIs, and success metrics to internal and external stakeholders.
• Use data to continuously improve implementation effectiveness, velocity, and client satisfaction.
  
  

• 6+ years of external work experience in project or customer management roles, including managing enterprise-scale SaaS implementations, professional services, or client engagement projects—preferably within the corporate meetings industry, software, or other high-tech environments. Prior Cvent experience is a strong plus.
• Proven track record leading cross-functional teams and managing multiple complex client accounts simultaneously.
• Strong familiarity with MarTech / CRM / EventTech ecosystems like Salesforce, Marketo, HubSpot, Pardot, etc.).
• Excellent communicator with the ability to present confidently to senior and executive-level stakeholders.
• Highly organized, analytical, and outcome-driven—able to thrive in a dynamic, fastpaced environment.
• Empathetic leader who builds trust, manages conflict constructively, and balances client advocacy with company priorities. PMP, CSM, or similar project management certification preferred but not required.
  
  

• Strategic client relationship management
• Enterprise-level project and change management
• Technical fluency in SaaS integrations and data workflows
• Stakeholder alignment and executive communication
• Process optimization and continuous improvement Risk
• mitigation and proactive problem-solving
  
  

• Enterprise implementations are delivered on time, within scope, and with high customer satisfaction.
• Clients achieve clear business outcomes and demonstrate successful adoption.
• High CSAT/NPS scores and positive executive feedback.
• Seamless collaboration across internal teams and strong documentation discipline.
• Consistent renewal and expansion opportunities identified through trusted relationships