Job Description
Experience: 5.00 + years
Salary: Confidential (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Office ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers' client - Cuemath)
What do you need for this opportunity?
Must have skills required:
Cuemath is Looking for:
Role: Director / Senior Director – US Business & Operations Location: India (US business hours, 6 days/week)
The role
You will own end-to-end post-sales operations for the US and take full control of
retention. The mandate is simple but demanding: run, fix and optimize the experience
engine that turns a new family into a long-term customer.
This is not a people-only or execution-only role. We want a systems thinker and operator
who delivers month-on-month revenue while controlling churn — by redesigning
processes, structures and decision systems to unlock step-change growth.
Title
Director / Senior Director – US Business &
Operations
Function
US post-sales operations and revenue
Location- India
Working hours
US business hours
Work week
6 days
Experience
5+ years in operations, revenue ownership or
general management
Key responsibilities
Revenue and retention ownership
Own US post-sales operations and revenue delivery across onboarding, delivery,
retention and renewals.
Control churn month on month while improving efficiency and fixing issues as they
arise.
Own the retention and renewal numbers, and the plan behind them.
System-level problem solving
Identify patterns, constraints and root causes across the post-sales funnel.
Solve problems at the system level — redesigning processes, structures and decision
rights rather than adding effort.
Data and cross-functional execution
Use data rigorously to track performance, diagnose issues and prioritize fixes.
Partner with Product, Curriculum and Teacher teams to remove inefficiencies in the
customer experience.
Escalations and trade-offs
Act as the final owner during escalations and crises.
Make and drive cross-functional trade-off decisions.
What success looks like
US post-sales revenue is delivered month on month, with churn trending down.
The root causes of churn are named, measured and fixed in the system — not patched
case by case.
Onboarding, delivery and renewal run on clear processes, metrics and decision rights.
Product, Curriculum and Teacher teams act on post-sales insights through a shared
operating rhythm.
Escalations are resolved fast, and the same issue does not recur.
Who we''''re looking for
Must-haves
5+ years in operations, revenue ownership or general management.
Proven experience running or scaling a large revenue business.
At least 3 years in your most recent organization solving a large, complex problem at
scale — a growth push, turnaround, funnel rebuild or efficiency transformation.
Strong depth in analytics, structured problem-solving and system design.
Willing to work US hours, 6 days a week, from India.
How you operate
You stay effective in ambiguity, under high pressure and through fast growth.
You take significant ownership and accountability for outcomes, not just activities.
- You fix the machine rather than pushing it harder.
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Gurugram ,Haryana |
| Company Website: | https://www.uplers.com/ | Job Function: | Operations Management |
| Company Industry/ Sector: |
Technology Information and Internet | ||
What We Offer
About the Company
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Job Snapshot
