Customer Support Executive – Voice

Summary

Responsibilities

• Engage with customers via telephone to handle inquiries, provide assistance, and resolve complaints effectively.
  
• Demonstrate active listening skills to accurately understand client needs and formulate appropriate solutions.
  
• Manage customer relationships by building rapport and ensuring a personalized service experience.
  
• Adhere strictly to established process guidelines and standard operating procedures during all interactions.
  
• Work towards meeting and exceeding performance targets related to call volume, resolution rates, and customer satisfaction scores.
  
• Utilize strong verbal communication abilities to convey information clearly and confidently to callers.
  
• Diagnose and troubleshoot customer issues over voice calls, offering practical and efficient resolutions.
  

• Possess at least one year of relevant work experience in a customer-facing role.
  
• Exhibit excellent active listening capabilities and a strong aptitude for problem-solving.
  
• Demonstrate proficiency in managing customer relationships and maintaining a professional demeanor.
  
• Show the ability to follow process guidelines with precision and consistency.
  
• Maintain a target-oriented mindset with a focus on achieving key performance indicators.
  
• Possess strong verbal communication skills suitable for high-volume voice interactions.
  
• Have proven experience in handling customer queries and resolving service issues over the phone.