Customer Service Specialist - Voice

Skill required: Language Translation - Customer Service

Designation: Customer Service Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Language - Ability:Japanese - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data reports, whilst conducting analysis and reconciling transactions.
• The Accounts Payable Processing team focuses on designing implementing managing and supporting accounts payable activities by applying the relevant processes policies and applications.
• The team is responsible for timely and accurate billing and processing of invoices managing purchase and non purchase orders and two way and three way matching of invoices.
• Refers to the systematic handling and management of incoming invoices, including verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process.
• You will support Japanese-speaking stakeholders, reviewing Japanese-language invoices and resolving vendor and stakeholder queries in Japanese and English. What are we looking for?
• Primary skill - Customer Service - P1
• Secondary skill - Invoice Processing - P1
• Foreign Language-Japanese: JLPT N2 or above (N1 preferred) or equivalent NAT certification
• Excellent written and spoken English and Japanese
• Experience in PO & Non-PO invoice processing, payment processing, vendor statement reconciliation and vendor query resolution
• Working knowledge of SAP; proficient in MS Office
• Good stakeholder management and ability to build relationships virtually
• Flexible to work in the time zone of the supported country Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and or management levels at a client and or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts