Customer Engineer

About GoKwik

GoKwik is a growth operating system designed to power D2C and eCommerce brands — from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.

Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As GoKwik continues to expand its eCommerce enablement stack, the Implementation team plays a key role in onboarding, enabling, and empowering our merchant partners. This role is at the intersection of product, engineering, and merchant success — responsible for gathering requirements, implementing SaaS solutions, and supporting merchants with integration and product adoption. You’ll be the tech enabler who ensures merchants derive maximum value from GoKwik’s solutions.

What You’ll Own

Product Implementation & Integration

• Collaborate with D2C merchants to gather requirements and create detailed Business Requirement Documents (BRDs)
• Implement GoKwik’s SaaS products across platforms like Shopify, WooCommerce, and Magento
• Support integration via APIs, SDKs, and ensure smooth onboarding and go-live

Technical Customer Support

• Serve as the technical point of contact for merchant teams during and post-integration
• Troubleshoot implementation issues across web, iOS, and Android
• Assist with tagging tools (Google Ads, Facebook Pixels) and other analytics integrations

Internal Collaboration & Feedback Loops

• Coordinate with product, engineering, and customer success teams to improve merchant experience
• Share feedback and insights to drive product improvements and scalable processes
• Manage multiple merchant projects and prioritize work to meet business timelines

Merchant Experience & Enablement

• Deliver prompt and clear communication to technical and non-technical stakeholders
• Ensure merchants are set up for long-term success with GoKwik’s suite of products
• Monitor implementation milestones, escalate roadblocks, and ensure timely delivery

Who You Are

• Bachelor’s Degree in Computer Science or a related field
• 3+ years of experience in a client-facing Implementation Engineer or Integration Support role
• Hands-on experience with Shopify, WooCommerce, Magento integrations
• Strong understanding of APIs, SDKs, and web technologies (HTML, CSS, JavaScript)
• Familiarity with ad tech tools like Google Ads and Facebook Pixel
• Excellent communication skills with the ability to collaborate across technical and non-technical teams
• Strong multitasking and project management skills

Why GoKwik

At GoKwik, you're not just building tech — you're building the future of eCommerce. We work fast, solve real-world problems, and obsess over merchant success. Our culture values speed, ownership, and continuous innovation. If you thrive in high-growth environments, love collaborating with smart, driven people, and want to be part of a mission-driven team, we’d love to meet you.