Contractor - Specialist Digital Learning

COMPANY PROFILE

Bain & Company is one of the top management consulting firms in the world that helps the world’s most ambitious changemakers define the future.

Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperforming the

competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.

The firm established several functions in the Indian market early 2000s and its remit across functions has expanded over time. Since 2019, these functions have become part of Global Business Services (GBS). Global Business Services (GBS) is a network of five interconnected business functions hubs across India, Poland, Malaysia, Mexico and Portugal, serving Bain globally to run our business, support other functions, and help drive innovation internally. We are over 1000 business professionals – serving functions in operations, HR, finance, legal, tech, marketing, research, and data analytics – who support our offices globally. Our mantra of “shared innovation, seamless execution,” underpinned by a passion for results, teamwork, and creativity, helps Bain stay at the top of our game operationally.

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top-ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.

Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Position Summary

Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences. 

The Manager, Digital Learning Systems will work within Bain’s Global Training team to provide technical and functional support to the core learning platform (Springboard). This will include system updates, integrations, analysing new functionality and its impact, and configuration changes to enable new features. Other responsibilities of this role include measuring learning impact through reporting solutions, drawing insights to influence product decisions, and maintenance of technical standards (xAPI and SCORM) in integrations and platform standards audits.

Essential Functions:

Support, configure and administer learning systems, and system upgrades 

• Build and maintain deep technical knowledge of all relevant learning platforms and content technology (i.e., LMS/LXP, eLearning software, video delivery system, content libraries)

• Troubleshoot customer requests raised through ServiceNow tickets and maintain the agreed SLAs
• Conduct regular quality checks to ensure learning technology is fully operational; react quickly and efficiently to customer feedback/requests including troubleshooting or escalation
• Develop test plans, monitor acceptance criteria, communicate new feature releases, and coordinate with vendor/Bain's Technology Services Group (TSG) for resolution
• Test and maintain technical integration with other Bain HR and content systems
• Serve as advisor to Global Training team for process improvements to global/local system functionality
• Review upcoming product updates from the LXP supplier and identify potential backlog items that may be impacted

Use robust analytics to drive adoption and utilization of Springboard 

• Audit and maintain all learning records and ensure consistency and quality of all data from learning systems (LXP, Google Analytics); improve analytics over time

• In coordination with Analytics team, develop a set of regular metrics to support analysis and measurement of self-directed content effectiveness
• Analyse learning data and learning dashboards to advise suitable adoption initiatives
• Actively promote the learning systems and functionality across general consulting and business function/expert/engine 2 employees globally
• Draw conclusions from data, identify key trends and making recommendations

Programs manage and coordinate technology initiatives within learning ecosystem 

• Work in an agile environment to ensure product backlog items are tracked and updated in Trello boards
• Support the Product Manager with project management activities, providing timely and accurate information
• Maintain plans, records, spreadsheets, trackers and databases
• Create high-quality, accurate documentation, including meeting minutes
• Manage and drive data analysis within the coordination team and communicate to stakeholders
• Anticipate risks, resolve issues and initiate corrective action as appropriate

Communicate and present insights to diverse audience across the organisation 

• Use Bain tools and presentation templates to ensure that insights drawn are communicated across the organisation
• Share frequent progress updates with our team, and stakeholders

Education 

Required - BA/BS or equivalent, with strong academic credentials or equivalent experience 

Preferred - Any certification or diploma in learning technologies, system implementation, and learning data analysis

Experience

• 2+ years of experience with learning or HR technology tools (learning management systems, learning experience platforms, eLearning authoring software, content management systems, etc.); experience with implementations a plus.
• Experience with learning standards including SCORM, AICC, and/or xAPI for learning data analysis
• Reporting tools and experience in analysing large data sets and using the information for continuous improvements
• Proficiency with Microsoft Excel (including dynamic formula construction, nested formulas and VLOOKUP, Pivot Tables) and other Office products (Teams, Word, PowerPoint)

Preferred

• Experience with LRS databases to derive insights
• SQL or Relational Database Management Experience
• Experience working for a global company and coordinating complex schedules

Knowledge, Skills, and Abilities

Required:

• Experience in computer systems validation, and learning management functional systems domain
• Data analysis in the context of tracking budget, penetration of trainings, talent
• High proficiency with Microsoft Office and demonstrated experience with reporting and presentation tools required
• Excellent written and verbal skills and the ability to communicate well with all levels of the organization
• Time management and the ability to prioritize set goals and finish deliverables on time
• Demonstrate entrepreneurship – takes initiative, focuses on customers and improves performance
• Knowledge of principles, training methods, and techniques for adult learners
• Excellent planning and organizational skills, with the proven ability to prioritize, handle multiple assignments and work accurately within tight timelines
• Ability to take the initiative and lead the execution of small projects
• Passion for business and learning, intellectual curiosity, and learning agility
• Excellent team player and aligned to Bain operating principles